HP Recruitment | Tech Support (Internship) | 2022 Batch | Bangalore
HP Recruitment 2022 in Bangalore For Tech Support (Internship) Position. Bachelor’s Degree Candidates of 2022 Batch are eligible to apply for this job. More details regarding HP Bangalore Job Openings 2022 is given below.
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Company Name: HP
Job Location: Bangalore
Job Position: Technical Support (Internship) – Voice Process – Customer Care Centre
Qualification: Bachelor’s Degree
Year of Passing: 2022 Passouts
Job Description:
What a Technical Support Voice Process individual does at HP:
- Should be a 2022 pass out only and must be available for a 6 months full time internship 5 days a week (Monday to Friday), 9 hours a day starting early 2022.
- The internship needs to be a part of the college curriculum.
- Manage a high volume of inbound and outbound customer phone calls, emails, chats, and orders.
- Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone.
- Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue.
- Must possess the zeal to demonstrate Customer First culture in every interaction.
Desired Skills:
Individuals who do well in this role at HP, usually possess:
- Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues.
- Must have good typing skills.
- High level demonstration of Interpersonal & communication skills, with multiple internal and external stakeholders.
- Should have excellent Customer Relationship Management skills, Email/Chat Etiquettes, and good time management skills.
- Must be open to working in rotational shifts.
- Having an A+, N+, MCSA, MCSE Technical certifications would be an added advantage
- Must have good communication skills in English (Spoken and Written) and Hindi (Spoken Only).
- Basic computer hardware knowledge.