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Job Location: Bangalore

Experience: Freshers

Job Category: IT | Software

Job Position: Deployment Support Engineer

Qualification: BE/BTech/BS (CS, EE)

Eligibility Criteria:

  • The ideal candidate must be fluent in English and possess excellent spoken and written communications skills.
  • This candidate must have a strong commitment to exceptional customer service; and a high level of dedication, enthusiasm, motivation.
  • This position requires a general knowledge of Linux systems, Enterprise Storage, Storage Area Networks, Fiber Channel and Fabric switches.
  • Having a networking, clustering, or database background will be considered a plus for any candidate.
  • This candidate must be a team player and willing to work scheduled shifts as needed.

Job Description:

  • This position will report to the Manager, 3PAR Global Deployment Center and will be responsible for the planning and remote support of scheduled service activities such as hardware and software upgrades, system installations, relocations and other onsite services.

Job Responsibilities:

  • The technical planning and remote Deployment support of scheduled remote deployment activities to include: Installation, Hardware and software upgrades, Relocation, De-installation and Field Change Order updates.
  • Professional communications with customers and service partners when providing remote support of field activities.
  • Rebooting / servicing a live in productions storage array.
  • Ensuring all field activities are properly logged and documented at the completion of each activity.
  • Interfacing with internal and next level teams on problem definition and escalations as needed.
  • Meticulously following all documented field activity processes and procedures.
  • Meeting Customer Satisfaction goals.
  • Performing other duties as assigned.
  • Interfacing with the service planning team and customers as needed during the field activity planning and scheduling process.

How To Apply: Apply For This Job.

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