HGS Freshers Recruitment | Non Voice Process | Hyderabad, Bangalore, Chennai
HGS Freshers and Experienced Job Openings in Hyderabad, Bangalore, Chennai For Non Voice Process. Any Graduates are eligible to apply for this job. More details regarding HGS Freshers Recruitment is given below.
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Company Name: HGS (Hinduja Global Solutions)
Job Location: Hyderabad, Bangalore, Chennai
Experience: Freshers / 0 to 1 year
Job Category: BPO
Job Position: Non Voice Process (Customer Service Executive – Healthcare)
Qualification: Any Graduation
Eligibility Criteria:
- Fresher / 0-12 Months
- Desired Skills and Abilities
- Process SLA.
- Awareness of ISO, ISMS.
- Telephone etiquettes.
- MS office.
- Typing skills & computer skills.
- Effective communication in English.
- Good analytical skills.
Job Description:
- Job involves multiple administrative and customer service layers that includes review, investigation, adjustment (if necessary), remittance or denial of the claim.
- Willing to work in Rotational shifts.
- 5 days work/ 2 weekly offs.
- Transport facility provided.
Job Responsibilities:
- Understand the basic professional standards and established procedures, policies before taking action and making decisions.
- Processing claims/developing projects/handling calls, as per the process guidelines.
- Adhering to the SLA, and understanding Quality & Auditing parameters.
- Maintaining TAT.
- Assumes responsibility for work activities and coordinating efforts.
- Meeting assigned productivity goals.
- Understands the Values and Characteristics of perfect service and uses the Perfect service filters at work.
- Adhering to the SLA.
- Adhere to attendance and punctuality norms.
- Acquiring knowledge & skills of related areas of the process.
- Interpersonal relationship at work with peers, supervisors and should not have any recorded instance of misconduct.