Genpact Virtual Drive | Technical Support | Hyderabad

Genpact Virtual Drive in Hyderabad For Technical Support On 29th November 2024. Graduates are eligible for this virtual drive. More details regarding Genpact Hyderabad Virtual Drive is given below.

Company Name: Genpact

Job Location: Hyderabad

Job Type: Virtual Drive

Job Position: Technical Support (Voice)

Experience: Freshers/Experienced

Qualification: Any Graduation

Job Description:

• Genpact Mega Virtual Drive for Technical Support (Voice).
• Shifts: Flexible with any shift.
• Work Location: Hyderabad.

Minimum Qualifications:

• Articulates business concerns to Support Management.
• Ability to absorb and apply new concepts in a timely manner.
• Ability to apply knowledge to real world scenarios.
• Ability to be flexible with regards to shifting priorities and projects.
• Functions effectively within a team environment.
• Handles high stress interactions and situations and is able to de-escalate appropriately using empathy.
• Ownership of skill development/self training.
• Responds effectively to mentor/coach feedback.
• Strong communication skills with peers as well as clients, both oral as well as written.
• Strong customer service skills.
• Time management and completion of tasks to a definite deadline.
• Strong work ethic; displays the drive to learn new features or troubleshoot methods for their primary application.

Preferred Qualifications:

• Freshers are eligible (experience on computer & smartphone technicality is mandatory).
• Candidates with previous exp.(1-3 years) in Tech support roles can appear for interview.
• Experience using issue ticketing system such as SalesForce, Clarify, Remedy, or Footprints.
• Basic knowledge of Unix / Linux / SQL as needed for application/technology.
• Knowledge of Microsoft O/S and/or PC hardware, Microsoft Printing, Active X controls, or Mobile devices (Smartphones/iPads).

Job Responsibilities:

• Provides customer service by applying problem solving and troubleshooting skills to assess issues and establish a course of action to guide the requestor to timely resolution of inquiries that come in via phone, chat, email and online ticket.
• Applies knowledge of our case resolution process, policies, case management, service level management, defect/PCR process and escalation methodology.
• Uses customer service skills, keeping a positive, caring, can-do attitude and by keeping all appropriate parties updated to resolution, especially critical client issues.
• Provides other ad hoc support and duties as assigned, to include attending training courses as required and stays abreast of evolving internal processes and industry developments.
• Strong work ethic; displays the drive to learn new features or troubleshoot methods for their primary application.

Note:

• Please keep your E-Aadhar Card handy while appearing for interview.

Virtual Drive Date: 29th November 2024

Virtual Drive Time: 11.30 AM to 1.30 PM

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