Genpact Virtual Drive | Chat Process | Gurgaon

Genpact Freshers and Experienced Virtual Drive in Gurgaon For Chat Process On 26th March 2024. Graduates are eligible for this virtual drive. More details regarding Genpact Gurgaon Virtual Drive is given below.

Company Name: Genpact

Job Location: Gurgaon

Job Type: Virtual Drive

Job Category: BPO

Job Position: Chat Process (Chat Support)

Experience: Freshers/Experienced

Qualification:  Graduate / Bachelors Degree

Job Description:

• Genpact Virtual Drive For Chat Process – Gurgaon.
• Work Model: Work from office.
• Shift: Rotational Shift.

Minimum Qualifications:

• Graduate/Bachelors Degree preferred.
• Freshers are also eligible.
• Comfortable working in a 24/7 work Environment with Rotational shifts.
• Relevant experience in performing Dispute Intake or similar banking/Fintech process in the ACH, debit and/or credit card industry.
• Strong communication both written and verbal English skills and an ability to compose a grammatically correct, concise and accurate written/verbal responses.

Preferred Qualifications/Skills:

• Excellent customer service skills and ability to assist in customer inquiries independently.
• Strong interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
• Self-disciplined, diligent, proactive and detail oriented.
• Ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
• Ability to maintain high levels of confidentiality and data security standards.
• Understanding of MS Office applications like Excel, Word, PowerPoint, Outlook, etc.
• Keen attention to detail, customer profiling and pattern identification
• Basic knowledge of Banking Industry & Regulatory Environment with in depth knowledge of Regulations E, Z, CFPB, FACTA and FCRA

Job Responsibilities:

Servicing inbound phone enquiries from Members requesting service & support with, but not limited, to:

• Tool/Application Experience: Reasonable understanding of working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Word
• Use available information and tools to validate identity of the caller to safeguard Member information.
• Initiate effective and timely written communication with Members.
• Accurately and efficiently capture customer interactions, notes and all relevant information to the case using web-based applications and submit dispute claims forms for investigation within prescribed regulatory and compliance timelines.
• Use internal and third-party web tools to execute dispute claim investigations in accordance with Federal Regulations E and Z, NACHA Operating Rules, and other applicable regulations.
• Effectively guide Members to navigate online tools and applications to enable uploading of documents.
• Adhere to all policies and procedures while showcasing Member centric servicing ethos.
• Ensure high quality service delivery in a 24/7 environment.
• Take allotted training and execute on action plans discussed during coaching sessions.
• Continuously focus and drive improvements according to behavioral and SMART action plans from TLs and OMs
• Seek steady improvement according to the QA guidelines.

Note:

• Please carry your e-aadhar card with you during the interview.

Virtual Drive Date: 26th March 2024

Virtual Drive Time: 11.30 to 1.30 PM

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