Genpact Recruitment | Customer Support (0-2 years) | Hyderabad
Genpact Recruitment Freshers and Experienced in Hyderabad For Customer Service. Graduates are eligible to apply for this job. More details regarding Genpact Hyderabad Job Openings is given below.
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Company Name: Genpact
Job Location: Hyderabad
Experience: Freshers / 0 to 2 years
Job Position: Customer Service
Qualification: Graduation
Job Description:
- Genpact is Hiring For Customer Support Role.
- In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement.
- Active user of Internet and online applications.
- Shifts: Flexible to work in any shifts (24×7).
Minimum Qualifications:
- Graduation in any stream except Technical & Law.
- Fresher can also apply.
- Fluent in English & Hindi.
Preferred Qualifications:
- Previous experience in a customer service role chat/email/voice.
- Effective probing skills and analyzing / understanding skills.
- Analytical skills with customer centric approach.
- Excellent proficiency with written English and with neutral English accent.
- You should be able to work on a flexible schedule (including weekend shift).
Job Responsibilities:
- Respond to customer queries and customers concern.
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies.
- Reproduce customer issues and escalate product bugs.
- Provide excellent customer service to our customers.
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.
How To Apply:
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Registrations are closed