Genpact Recruitment | Customer Service (Voice Process) | Gurgaon
Genpact Freshers and Experienced Recruitment in Gurgaon For Customer Service (Voice Process). Graduates, Post Graduates are eligible to apply for this job. More details regarding Genpact Gurgaon Job Openings is given below.
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Company Name: Genpact
Job Location: Gurgaon
Experience: Freshers/0 to 2 years
Job Position: Customer Service (Voice Process)
Qualification: Graduation, Post Graduation
Job Description:
- Genpact is inviting applications for Customer Service – Voice Process.
- In this role, You will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement.
- Active user of Internet and online applications.
Minimum Qualifications:
- Any Graduate.
- Freshers are eligible.
- Fluent in English.
Preferred Qualifications:
- Effective probing skills and analyzing / understanding skills.
- Analytical skills with a customer-centric approach.
- Excellent proficiency in English.
- You should be able to work in rotational shift (including weekend shift).
Job Responsibilities:
- Respond to customer queries and customers’ concern.
- Provide support for data collection to enable Recovery of the account for the end user.
- Maintain a deep understanding of client processes and policies.
- Reproduce customer issues and escalate product bugs.
- Provide excellent customer service to our customers.
- You should be responsible to exhibit a capacity for critical thinking and analysis.
- Responsible to showcase a proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.