Genapact Recruitment | Customer Service (Chat Process / Non Voice / Content Moderation / Voice Process) | Hyderabad, Warangal
Cognizant Freshers and Experienced Recruitment in Hyderabad and Warangal For Customer Service (Chat Process/Non Voice/Content Moderation/Voice Process) Position. Any Graduates, Post Graduates are eligible to apply for this job. More details regarding Genpact Hyderabad and Warangal Job Openings is given below.
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Company Name: Genpact
Job Location: Hyderabad, Warangal
Job Category: BPO
Job Position: Customer Service (Chat Process/Non Voice/Content Moderation/Voice Process)
Experience: Freshers / 0 to 5 years
Qualification: Any Graduation, Post Graduation
Job Description:
- Genpact is Inviting Applications to Customer Service – International Chat Process/Non Voice/Content Moderation/Voice Process.
- In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement.
- Active user of Internet and online applications.
- Shifts: Flexible to work in any shifts (24/7).
- Work Location: Hyderabad (Work from Office).
Minimum Qualifications:
- Graduate (Any Discipline).
- Freshers are eligible.
- Result awaited candidate can apply (2022 Passouts).
- Fluent in English.
Preferred Qualifications:
- Previous experience in a customer service role chat/email/voice.
- Effective probing skills and analyzing / understanding skills.
- Analytical skills with customer centric approach.
- You should be able to work on a flexible schedule (including weekend shift).
Job Responsibilities:
- Respond to customer queries and customers concern.
- Demonstrates effective, clear and professional written and oral communication.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seek solutions through logical reasoning.
- Demonstrates strong problem-solving capabilities and assist customers in case of any issues.
- Provide excellent customer service to our customers.
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.
- Basic knowledge of how digital payments work required.
Note:
- Please carry the soft copy of Aadhar card and Pay slips if any.
How To Apply:
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Registrations are closed