Firstsource Freshers Walkin | Quality Analyst | Bangalore

Firstsource Freshers Walkin Drive in Bangalore For Quality Analyst  On 10th June 2026. Undergraduates and Graduates are eligible for this walkin drive. More details regarding Firstsource Bangalore Walkin Drive is given below.

Company Name: Firstsource

Job Location: Bangalore

Job Type: Walkin

Job Position: Quality Analyst

No.of Openings: 100

Experience: Freshers

Salary: Upto Rs. 3,00,000/- per annum

Qualification: Undergraduates, Graduates

Job Description:

• Firstsource is hiring for Quality Analyst.
• Work Location: Bangalore.

Eligibility Criteria:

• Freshers with strong written and verbal communication skills
• Freshers with BE/BTECH/BSC/POSTGRADUATES Can’t apply.
• Strong understanding of energy operations (billing, metering, tariff, complaints, collections).
• Knowledge of Excel.
• Good typing speed.
• Awareness of AI tools (Desired).
• Ability to follow audit guidelines and deliver consistent results.
• Strong sense of accountability and ownership for assigned audits.
• Flexible to work in rotational shifts and offs.

Role & Responsibilities:

• Conduct quality audits on transactions for energy-related processes (billing, metering, complaints, etc.), mainly voice
• Ensure all audits are completed within defined timelines and sampling requirements.
• Assess transactions against quality parameters such as accuracy, communication, process adherence, and compliance.
• Identify opportunities, provide detailed coaching points, and document constructive feedback
• Highlight coaching opportunities and support clients with quality input.
• Maintain accurate and up-to-date QA records in designated tools or trackers.
• Participate in calibration sessions to maintain alignment on audit standards.
• Report daily and weekly QA performance and highlight recurring error trends.
• Ensure high accuracy and low variance (5%) in audit results compared to client validations.
• Uphold confidentiality and compliance with client and organizational guidelines.

Walkin Date: 10th June 2026

Walkin Time: 12.00 PM to 4.00 PM

Walkin Venue & More Details:

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