Diebold Nixdorf Walkin | International Voice Process (Technical / Non Technical) | Hyderabad
Diebold Nixdorf Freshers and Experienced Walkin Drive in Hyderabad For International Voice Process (Technical/Non Technical) On 16th April 2024. Graduates, Post Graduates are eligible for this walkin drive. More details regarding Diebold Nixdorf Hyderabad Walkin Drive is given below.
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Company Name: Diebold Nixdorf
Job Location: Hyderabad
Job Type: Walkin
Job Category: BPO
Job Position: International Voice Process (Technical / Non Technical)
Experience: 0 to 5 years
Qualification: Any Graduation, Post Graduation
Job Description:
- Diebold Nixdorf Walkin For International Voice Process (Technical / Non Technical) – Hyderabad Location.
- Working Days: 5 working days / 2 rotational week off.
- Employee Benefits: Medical Insurance + Night shift allowances.
- Free transport provided 2 ways commute (under 30kms).
- Work Location: Hyderabad,(Ascendas IT park, Madhapur).
Required Skills:
- Any Graduate having excellent communication (verbal & written) skills are eligible.
- Fresher’s or Experienced both are eligible.
- Should be good at customer handling skills.
- Should have great interpersonal skills.
- Should be flexible to work in rotational /night shifts.
Preferred Skills:
- Good technical knowledge in supported customer specific Hardware, SW environment and Customer support.
- Knowledge of customer service principles and practices.
- PC literacy, especially usage of Microsoft Office package.
- BPO Industry Knowledge preferred.
- Strength in communication, teamwork, processes and customer orientation, especially friendly and kind behavior on the phone.
Key Responsibilities:
- Guide customer according to solution trees and knowledge base to solve incidents and service requests (e.g. Password resets, SW configuration, etc.).
- If not successful inform customer about next steps.
- Ensure high levels of customer satisfaction with individual calls.
- Answer inbound customer calls, including detailed recording of the issue according to defined processes.
- Usage of remote tools (where applicable) to analyze and resolve tickets.
Documents Required:
- Updated Resume.
- Pan Card and Aadhar Card (front and Back).
- Current Organization Offer Letter, Recent 3 Months Pay slips, Latest Appraisal / Hike Letter with breakup of CTC, Proof of variable/bonus payout, if any.
- Education documents (Degree, Intermediate, 10th).
Note:
- Interview Dress Code: Business Formals only.
Walkin Date: 16th April 2024
Walkin Time: 9.30 AM 5.30 PM