Deloitte Recruitment | Tech and Non Tech Voice Process (0-4 years) | Bangalore, Hyderabad
Deloitte Recruitment in Bangalore and Hyderabad For Tech and Non Tech Voice Process. Graduates are eligible to apply for this job. More details regarding Deloitte Bangalore and Hyderabad Job Openings is given below.
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Company Name: Deloitte
Job Location: Bangalore, Hyderabad
Job Position: Tech and Non Tech Voice Process
Experience: 0 to 4 years
Qualification: Graduation
Job Description:
- Deloitte is hiring for Tech and Non Tech Voice Process.
Role & Responsibilities:
- Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, chats and voicemail) with end users.
- Analyze and resolve incidents and service requests regarding use of application software or hardware.
- Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate.
- Should have basic knowledge about computer software and hardware.
- Should stay informed about ongoing issues/outages, changes in environment that are communicated via email and other channels regularly.
- Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call Resolution, and Schedule Adherence and participate in individual/group coaching sessions.
- Create a positive customer support experience and build strong relationships through deep problem understanding with a consummately professional attitude.
- Should be a self-motivated achiever who gains satisfaction from providing excellent customer service.
- Should be a quick learner and team player.
- Should be flexible to work in different shifts as ISS-Technology works 24×7.
- Avoid unplanned time off from work as this would have major impact on our business.
- Excessive unplanned absence may result in disciplinary actions including termination of your services.
- Adheres to Code of Ethics, Vision, Mission and Core Values.
Desired Skills:
- Excellent written, verbal, listening, analytical and logical skills.
- Easily grasp and communicate complex ideas.
- Excellent problem solving skills.
- Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365.
- Knowledge of computer Hardware and Software troubleshooting.
- Knowledge of Operating Systems like Window 7, 8,8.1 and 10 & Mac.
- Knowledge of Network and Internet troubleshooting.
- Knowledge of PDA (mobile devices) Setup & troubleshooting.
- Knowledge of Active Directories.
How To Apply:
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Registrations are closed