Accenture Recruitment | Customer Service New Associate (0-1 year) | Hyderabad
Accenture Recruitment in Hyderabad For Customer Service New Associate. Graduates are eligible top apply for this job. More details regarding Accenture Hyderabad Job Openings is given below.
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Company Name: Accenture
Job Location: Hyderabad
Job Position: Customer Service New Associate (Query Management)
Designation: Management Level – New Associate
Experience: 0 to 1 year
Qualification: Any Graduation
What would you do?
- You will be aligned with our Customer Support vertical and help us in managing/resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
- You will also be responsible for closing the fault and complaints within SLA’s.
- The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.
- This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support.
- The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.
What are we looking for?
- Adaptable and flexible.
Skill Required:
- Query Management – Service Desk Non-Voice Support.
Roles and Responsibilities:
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
- Your primary interaction is within your own team and your direct supervisor.
- In this role you will be given detailed instructions on all tasks.
- The decisions that you make impact your own work and are closely supervised.
- You will be an individual contributor as a part of a team with a predetermined, narrow scope of work.
- Please note that this role may require you to work in rotational shifts.
How To Apply:
-
Registrations are closed
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