Datavail Freshers Recruitment | Trainee Database Administrator | Bangalore, Hyderabad, Mumbai

Datavail Freshers Recruitment in Bangalore, Hyderabad, Mumbai For Trainee Database Administrator Position. BE, BTech, BSc, Graduates are eligible to apply for this job. More details regarding Datavail Bangalore, Hyderabad, Mumbai Freshers Job Openings is given below.

Company Name: Datavail

Job Location: Bangalore, Hyderabad, Mumbai

Job Category: IT | Software

Job Position: Trainee Database Administrator

Experience: Freshers

Qualification: BE, BTech, BSc, Graduation

Job Description:

• Datavail is hiring for Trainee Database Administrator – Bangalore, Hyderabad, Mumbai.

Key Responsibilities:

• Technical Service Desk.
• First Call Resolution (FCR).
• To assist an organization in achieving 25% of FCR of the overall ticket volume.
• To communicate with customers as per Datavail customer communication protocol.
• To work closely with the Shift Leads/Manager ensuring tickets are assigned appropriately & responded to within SLA’s.
• Support: Provide technical support, troubleshoot and resolve issues related to the PROD/DEV environments under supervision of Tier 2/Tier 3 DBA.
• To perform basic routine DBA activities & service requests.
• To monitor customer production /development environments using various monitoring tools.
• Strong understanding of underlying Operating Systems (Windows/Unix/Linux).

Key Skills:

• Basic working knowledge in DB2 LUW, awareness in ITSM and SLA management, ticketing system and general incident management, good call handling capabilities.

Required Skills:

Communication and Interpersonal Skills:

• Customer Service: Strong customer service orientation with the ability to communicate patiently, clearly, and professionally with users.
• Active Listening: Skill to understand user issues by actively listening to their descriptions and probing for additional details.
• Clear Communication: Ability to explain technical concepts and troubleshooting steps in a clear and concise manner to non-technical users.
• Empathy: Understanding and empathizing with users’ challenges and frustrations while providing assistance.
• Documentation: Proficiency in documenting incident details, troubleshooting steps, and resolutions in a comprehensive manner.

Database Skills:

• Basic understanding of database management systems (DBMS) and their components.

Time Management and Collaboration:

• Time Management: Ability to manage and prioritize multiple incidents, service requests, and tasks effectively.
• Collaboration: Capability to collaborate with other IT teams, developers, and database administrators to escalate and resolve complex issues.

Additional Skills:

• Patience and Resilience: Ability to remain patient and calm, even when dealing with frustrated or stressed users.
• Adaptability: Flexibility to learn and adapt to new technologies, tools, and processes.
• Continuous Learning: Willingness to stay updated on database trends, emerging technologies, and best practices.
• Process Orientation: Ability to follow established procedures and guidelines while contributing to process improvement.
• Remote Support: Competence in providing remote technical support to users using various communication channels.
• Team Player: Willingness to work collaboratively within a team and contribute positively to the team’s goals.

Additional Requirement:

• Must be proactive and self-motivated.
• Prepared to work in shifts as per the demands of our US customers and willingness to be on-call 24×7.
• Possess excellent English communication skills, both verbal and writing skills.
• Analytical approach to a problem.
• Good email and Instant Messenger (IM) etiquette.

Why should you work at Datavail?

• Learn from a vast pool of global MySQL DBAs with total over 500 combined years of industry experience.
• You would be working with multiple customers in a multi domain environments.
• Work would range from On-Prem core MySQL DBs, MariaDB, Percona, AWS RDS and Aurora.
• Your Certifications would be on us.
• 100 days of working from home (since inception of Datavail).
• Future Opportunity for permanent deputation on H1B to work in US.
• Leverage the DV Training program to upscale the technical skills.

How To Apply:

• Registrations are closed

Bangalore Jobs: Check Here

Hyderabad Jobs: Check Here

Mumbai Jobs: Check Here