Tech Mahindra Recruitment | Associate / Sr Associate Technical Support | Hyderabad
Tech Mahindra Recruitment in Hyderabad For Associate/Sr Associate Technical Support Positions. Any Graduate and Undergraduates are eligible to apply or this job. More details regarding Tech Mahindra Hyderabad Job Openings is given below.
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Company Name: Tech Mahindra
Job Location: Hyderabad
Job Position: Associate / Sr Associate Technical Support
No.of Openings: 40
Experience: Freshers / 0 to 5 years
Qualification: Any Graduate / Undergraduate
Job Description:
- Tech Mahindra is hiring for Associate/Sr Associate Technical Support – Hyderabad.
- Process: US Based leading Telecom Company
- Profile: Service Desk Support/Technical Support (US process).
- Tech Mahindra is 5 Days working with any two-Rotational week offs / 9.5 hours working.
- Interviews Rounds – HR virtual.
- Work Location – Bahadurpally, Hyderabad.
Required Experience and Qualifications:
- Any Graduate/Undergraduate can apply.
- Freshers – 5 years of voice experience from International BPO.
- Excellent Communication skills.
- Willing to work in night shifts.
Essential Skill Set Required:
- Provide technical support to international enterprise customers, for all managed service products, through customer interaction.
- Working experience with routers, switches, firewalls, SDWAN, VPN, VOIP, WAN, LAN. (Cisco, other vendors),networking, trouble shooting, Linux, IOs, CCNA navigation etc.
- Provide network support and customer status in a complex multi-vendor environment.
- Knowledge and understanding of various networks and infrastructures.
- Work with vendors, providers and internal partners.
- Troubleshoot network issues.
- Analyze incoming incidents, mark improvements and identify chronic cases.
- Communication with internal and external customers/partners calls.
- Ticket creation, updates, closure.
- Data collection and initial troubleshooting.
- Proficient in multitasking and staying on task.
- Engagement of higher tiers as necessary.
- Provide network support and customer status in a complex multi-vendor environment.
- Work with vendors, providers, and internal partners.
- Analyze incoming incidents, mark improvements, and identify chronic cases.
- Communicate with internal and external customers/partners via calls, emails, chats.
- Responsible for ticket creation, updates & closure.
- Data collection and initial troubleshooting.
- Engagement of higher support levels as necessary.
How To Apply:
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Registrations are closed