CSS Corp Recruitment | Technical Helpdesk Engineer (0-3 years) | Hyderabad
CSS Corp Recruitment For Freshers and Experienced As Technical Helpdesk Engineer. Any Graduates are eligible to apply for this job. More details regarding CSS Corp Hyderabad Job Openings is given below.
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Company Name: CSS Corp
Job Location: Hyderabad
Job Category: IT | Software
Job Position: Technical Helpdesk Engineer
No.of Openings: 20
Experience: Freshers / 0 to 3 years
Qualification: Any Graduation
Job Description:
- CSS Corp Hiring Freshers and Experienced – Technical Helpdesk Engineers – Hyderabad.
- Responsible for providing phone, chat and email based technical support for Client products.
- Assists employees in determining problems, and provides resolutions on technical and service problems.
- Responsible for user satisfaction through effective handling of user problems.
- Ensure proper escalation procedures are followed.
- Performs assigned functions according to standardised policies and procedures.
- Basic analytical ability and cognitive skills are required to understand & resolve technical issues.
Eligibility Criteria:
- Excellent communication skills.
- Good customer service skills, multitasking and leadership skills.
- Ability to adjust quickly to the changing priorities and make quick decisions with limited information.
Job Responsibilities:
- Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures.
- Provides L1 & L2 remote support on software and applications to the point of installation and basic use; if required need to escalate or file bug with application owners.
- Uses troubleshooting techniques to identify network related issues
- Provides system administrative support and basic hardware troubleshooting on desktops, laptops, VMs and Servers.
- Help employees with access & account issues based on defined/documented guidelines, policies and procedures.
- Attends required technical training sessions and makes effective use of KBs to address issues efficiently.
- Complies with schedule adherence to ensure the overall service level targets are achieved.
- Identifies and provides input on unique (or) recurring user problems.
Interview Process:
- Online Assessment (Link details Given below).
- Telephonic Interview.
- Video Call – Final Level.
Note:
- Link for Online Assessment (Duration: 15 mins): https://talview.page.link/qNpD
- Take your interview today and grab the opportunity to work with the most happening project in the IT industry.