CSS Corp Jobs HyderabadCSS Corp Recruitment For Freshers and Experienced As Technical Helpdesk Engineer. Any Graduates are eligible to apply for this job. More details regarding CSS Corp Hyderabad Job Openings is given below.

Latest Off Campus Drives Across India: March 2024
Company Location Position Apply Link
Today Walkins Across India Multiple Positions Check Here
Top MNCs Across India Internships Apply Here
TCS Across India Trainee (2024 Batch) Apply Here
TCS BPS Across India Trainee (2024 Batch) Apply Here
Accenture Across India Packaged App Development Associate (2023, 2024 Batch) Apply Here
Amazon Across India Multiple Positions Apply Here
Accenture Across India Multiple Positions Apply Here
Wipro Across India Multiple Positions Apply Here
Cognizant Across India Multiple Positions Apply Here
Infosys Across India Multiple Positions Apply Here
Genpact Across India Multiple Positions Apply Here

Company Name: CSS Corp

Job Location: Hyderabad

Job Category: IT | Software

Job Position: Technical Helpdesk Engineer

No.of Openings: 20

Experience: Freshers / 0 to 3 years

Qualification: Any Graduation

Job Description:

  • CSS Corp Hiring Freshers and Experienced – Technical Helpdesk Engineers – Hyderabad.
  • Responsible for providing phone, chat and email based technical support for Client products.
  • Assists employees in determining problems, and provides resolutions on technical and service problems.
  • Responsible for user satisfaction through effective handling of user problems.
  • Ensure proper escalation procedures are followed.
  • Performs assigned functions according to standardised policies and procedures.
  • Basic analytical ability and cognitive skills are required to understand & resolve technical issues.

Eligibility Criteria:

  • Excellent communication skills.
  • Good customer service skills, multitasking and leadership skills.
  • Ability to adjust quickly to the changing priorities and make quick decisions with limited information.

Job Responsibilities:

  • Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures.
  • Provides L1 & L2 remote support on software and applications to the point of installation and basic use; if required need to escalate or file bug with application owners.
  • Uses troubleshooting techniques to identify network related issues
  • Provides system administrative support and basic hardware troubleshooting on desktops, laptops, VMs and Servers.
  • Help employees with access & account issues based on defined/documented guidelines, policies and procedures.
  • Attends required technical training sessions and makes effective use of KBs to address issues efficiently.
  • Complies with schedule adherence to ensure the overall service level targets are achieved.
  • Identifies and provides input on unique (or) recurring user problems.

Interview Process:

  • Online Assessment (Link details Given below).
  • Telephonic Interview.
  • Video Call – Final Level.

Note:

  • Link for Online Assessment (Duration: 15 mins): https://talview.page.link/qNpD
  • Take your interview today and grab the opportunity to work with the most happening project in the IT industry.

How To Apply:

More Hyderabad Jobs: Check Here

Join Hyderabad Jobs Telegram Group