CSS Corp Hiring Freshers in Bangalore As Technical Support Engineer On November 2016
Company Name: CSS Corp
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Job Location: Bangalore
Experience: Freshers/Experienced (0 to 1 year)
Job Category: IT | Software
Job Position: Technical Support Engineer
Qualification: Any Graduation
Eligibility Criteria:
- Excellent Written and Verbal Communication Skills.
- Problem solving skills.
- Customer service skills.
- Proficient in multitasking.
- Time management.
- Professionalism.
- Customer Care experience with Business Customers.
- Follow-up Skills.
- PC Skills (Word, Excel, PowerPoint, Outlook).
- Flexibility.
- Dependability.
- Excellent Customer Service Skills.
- Self-managing, self-directing.
- Quick to Learn New Skills.
- Team Worker.
- Intermediate to Advanced Analytical Skills.
- Persistent with Tasks.
- Calm and Patient under Pressure.
- Ability to master new tasks with minimal training.
- Knowledge and understanding of ATT various networks and infrastructures.
- Knowledge of Customer Networks including any and all technologies.
Job Description:
- Handles inbound and outbound calls.
- Actively troubleshoot and diagnose problems.
- Interact with Telco Carriers and Customers to report events and/or resolution of events.
- Participate in tracking and prioritization of ticket-handling, including inter-shift turnover.
- Escalate or handoff tickets to appropriate group or center.
- Ability to fully document information in AT&T’s Trouble Ticketing application.
- Possess excellent communication and customer interface skills.
- Utilize available AT&T tools that are provided i.e., manuals, web-based documentation.
- Participate in monthly account reviews as needed.
- Tier I technical support for Hosting and Applications Services, e.g. BAS/TAG and MHO Services, and other services to be handled in the Durham, NC center over time.
- Act as a front-line interface to AT&T business Customers, accepting trouble reports and dispatching them to appropriate personnel and/or carriers.
- Working Hours: 05:30 AM till 02:30 PM and 08:30 AM till 05.30 PM
How To Apply: Apply For This Job.