CSS Corp JobsCompany Name: CSS Corp

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Job Location: Chennai

Experience: Freshers

Job Category: IT | Software

Job Position: L1 Network Engineer

Qualification: BE, BTech

Eligibility Criteria:

  • Knowledge of Basic Networking concepts such as OSI Layers/ TCP/IP protocall Suite
  • Understanding of  IP addressing and sub netting.
  • Understanding of DNS, DHCP.

Job Description:

  • Troubleshoot all Level 1 calls from the customers.
  • Ensure consistent customer satisfaction.
  • Timely escalation and handoff of Critical/Irate customer to L2
  • Document all communication with customers in the CRM.
  • Contribute to the knowledge base/ Tech Forum.
  • Notify/Discuss with TL/Manager on Tickets that require assistance.

How To Apply: Apply For This Job.