Convergys India JobsCompany Name: Convergys India

Job Location: Delhi, Gurgaon

Experience: Freshers/Experienced (0 to 2 years)

Job Category: BPO

Job Position: Technical Support Associate I / Technical Support Associate II

Qualification: BE, BTech, Any Graduation, Under Graduation, Pursuing Bachelors

Eligibility Criteria:

  • Excellent verbal and written communication skills.
  • Flexible with 24/7 Environment.

Job Description:

  • Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services like internet, DTH or desktop.

Job Responsibilities:

  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem.
  • Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical.
  • Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.

Additional Benefits:

  • Two way A/C cabs.
  • Gratuity.
  • Employee / corporate discounts at majority of retail chains / hospitals / laboratories.
  • Medical insurance worth 1 lakhs.
  • Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs.

How To Apply: Apply For This Job.

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