Convergys Hiring Freshers in Delhi, Gurgaon As Technical Support Associate On July 2016
Company Name: Convergys India
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Job Location: Delhi, Gurgaon
Experience: Freshers/Experienced (0 to 2 years)
Job Category: BPO
Job Position: Technical Support Associate I / Technical Support Associate II
Qualification: BE, BTech, Any Graduation, Under Graduation, Pursuing Bachelors
Eligibility Criteria:
- Excellent verbal and written communication skills.
- Flexible with 24/7 Environment.
Job Description:
- Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services like internet, DTH or desktop.
Job Responsibilities:
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Clarify customer requirements; probe for and confirm understanding of requirements or problem.
- Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical.
- Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
Additional Benefits:
- Two way A/C cabs.
- Gratuity.
- Employee / corporate discounts at majority of retail chains / hospitals / laboratories.
- Medical insurance worth 1 lakhs.
- Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs.
How To Apply: Apply For This Job.