Cognizant Walkin | Process Executive / Sr Process Executive | Hyderabad

Cognizant Freshers and Experienced Walkin Drive in Hyderabad For Process Executive or Sr Process Executive On 20th April 2024. Bachelors Degree candidates are eligible for this walkin drive. More details regarding Cognizant Hyderabad Walkin Drive is given below.

Company Name: Cognizant

Job Location: Hyderabad

Job Type: Walkin

Role Category: Voice/Blended

Job Position: Process Executive / Sr Process Executive

Experience: Freshers / 1 to 4 years

Qualification: Bachelors Degree

Job Description:

• Cognizant Walkin Drive For PE & SPE International Voice & PE Content Review – Hyderabad.
• Process Executive: Fresher with Excellent communication/Basic knowledge in content review.
• Process Executive: Fresher with excellent communication/Basic knowledge in Customer support – International voice.
• Sr. Process Executive: Senior executive with excellent communication in Customer support – International voice (must have relevant experience of 1-4 Years).

Job Role:

• You will need to extract relevant information on Activities, Events and Topics related to Points of Interest/businesses, in-line with provided Training and Policy Guidelines and further manage the process metrics on a daily/weekly and monthly basis.

Eligibility Criteria:

• Graduate Level (Bachelors Degree).

Key Responsibilities:

• Conduct thorough secondary research to comprehend various resources for information extraction related to activities and events of the given business.
• Read User reviews and extract the activities that can be performed for those Points of interest or Place topics.
• Refer images and videos to extract activities related to that Place topic.
• Evaluate activities and events, and categorize them into different buckets based on instructions
• Identify relevant / irrelevant aspects related to business category, reviews, queries, etc. used for comparing and rating a place.
• Making sure the tasks allotted are completed within the defined SLA/TAT time.
• Should be able to work independently and understand his/her performance metrics for improvement opportunities.

Skills Required:

• Communication: English communication skills and interpersonal skills.
• Mandatory Competency: Good English comprehension with Logical Ability, Data Interpretation.
• Reading and Comprehension: Person should be able to read and comprehend content given, and establish context with the given task.
• Research skills: Ability to conduct thorough research using Google platform on a variety of pages related to the POIs being evaluated. This includes being able to identify credible sources of information, evaluate the quality, and summarize complex information in a clear and concise way.
• General Awareness: Candidate should have awareness on consumer services such as food & beverages, restaurant, leisure activities, lifestyle and entertainment domains.
• Work timings: Should be able to work in different shifts and locales depending on the business requirement.
• General Skills: Attention to detail and accuracy, proficient with computers and MS office / equivalent platforms.

Interview Process:

• 1. HR Screening.
• 2. Versant Test ( Cut off- 55 & above).
• 3. Voice & Accent assessment.
• 4. Eye for detail.
• 5. Ops Final interview.

Walkin Date: 20th April 2024

Walkin Time: 10.00 AM to 1.00 PM

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