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Job Location: Bangalore

Experience: Freshers

Job Category: IT | Software

Job Position: Software Engineer (Deployment and Escalation Engineer)

Qualification: BS, MS, BE, BTech, ME, MTech (Computer Science/Electrical/Relevant Engineering Area)

Eligibility Criteria:

  • CCIE is desirable.
  • Familiarity with high-end routing platforms and respective architectures (CRS, ASR9000, NCS5000, NCS5500, NCS6000).
  • Familiarity with IOS-XR and its related operating system(s) [IOS-XR, NGXR, XRv, cXR, eXR, XSpeed, etc].
  • Familiarity with technical protocols (BGP/OSPF/ISIS; IPv4/IPv6; MPLS TE/FRR/VPN; RSVP; Multicast (v4/v6).
  • Platform architecture.
  • Familiarity with internal Cisco organization and eco-system (BU, AS, TS, etc.)
  • Ability to uncover requirements on systematic problems and drive plans with respective teams for long term solutions.
  • Providing better customer experience and product/solution stability.
  • Acts as a filter and liason between engineering and customer/customer account/customer support teams.
  • Familiarity with Service Provider customers and environments.
  • Demonstrated customer-management skill-sets.
    Strong communication skills.
  • Strong troubleshooting skills.
  • Technical writing skills (whitepapers, documents, presentations, etc.)
  • On a rotational basis, provide OnCall BU escalation support as needed for critical accounts and escalations.
  • Must be willing and able to travel to customer sites.

Job Description:

  • Deployment & Escalation Engineer. Provide BU support for high-touch and large scale deployments of high-end routing platforms.
  • Work with regional support teams to ensure successful deployment.
  • Specific responsibilities include: working with customer and support team to assess technical requirements and potential issues; acting as an escalation point of contact for technical and operational issues; providing technical support to customers and internal Cisco support team; providing advanced technical training to customers and internal Cisco support team as needed; and providing status updates on the overall deployment project(s).

How To Apply: Apply For This Job.

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