CGI Recruitment Associate System Engineer in Bangalore On December 2019
CGI Freshers and Experienced Recruitment in Bangalore For Associate System Engineer Position. Any Graduates are eligible to apply for this job. More details regarding CGI Bangalore Associate System Engineer Job is given below.
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Company Name: CGI
Job Location: Bangalore
Experience: Freshers/Experienced
Job Category: IT | Software
Job Position: Associate System Engineer – Service Desk
Qualification: Any Graduation (BE, BTech, MCA….)
Job Description:
- The Level 1 Service Desk technician provides user support and customer service on Company-supported computer applications and platforms.
- The primary purpose is to diagnose, prioritize, troubleshoot and resolve incidents and service requests reported by the Client via telephone, online chat, email or a Web portal.
Eligibility Criteria:
- Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax.
- Knowledge of customer service principles and practices, ITIL and ITSM.
- Knowledge of IT applications, systems and networks.
- Experience in handling technical support for an international organization.
- Problem analysis and solving.
- Learning, adaptability and attention to detail.
- Ability to type.
- Tolerance to stress, performance driven and continuously improving.
Desired Skills:
- Communication (Oral/Written).
- Customer Service & Support.
- Problem Solving/Decision Making.
Job Responsibilities:
- Respond to requests for technical assistance by following prescribed procedures.
- Research reported incidents using available information sources and tools.
- Diagnose, triage and resolve hardware, software and network-related incidents
- Assign unresolved tickets to the appropriate support team.
- Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
- Identify and escalate tickets requiring urgent attention and action.
- Stay current with system information, changes and updates.
- Adhere to work schedules, attendance and leave policies.
- Comply with CGI and Client’s IS/IT policies, code of conduct and quality standards.
- Log all contacts and document all the activities and results accurately and completely within the incident management tool.
How To Apply: Subscribe Here and Apply For This Job.