CGI Freshers Recruitment | Service Desk Technical Analyst | Chennai

CGI Freshers Recruitment in Chennai For Service Desk Technical Analyst. Bachelors or Masters Degree candidates are eligible to apply for this job. More details regarding CGI Chennai Job Openings is given below.

Company Name: CGI

Job Location: Chennai

Job Category:  Infrastructure/Cloud

Job Position: Service Desk Technical Analyst (Level 1)

Experience: Freshers

Qualification: Bachelors/Masters Degree

Job Description:

• CGI is hiring for Service Desk Technical Analyst (ASE) – Chennai.
• Employment Type: Full Time.

Job Responsibilities:

• Respond to requests for technical assistance by following prescribed procedures.
• Research reported incidents using available information sources and tools.
• Diagnose, triage and resolve hardware, software, applications or basic network-related incidents.
• Log all contacts and document all the activities and results accurately and completely within the incident management tool.
• Assign unresolved tickets to the appropriate support team.
• Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
• Identify and escalate tickets requiring urgent attention and action.
• Stay current with system information, changes and updates.
• Adhere to work schedules, attendance and leave policies.
• Expected to work in a 24/7 environment on rotational shifts.
• Comply with CGI and Client’s IS/IT policies, code of conduct and quality standards.
• Participate in the recruitment process for initial member screening.

Eligibility Criteria:

• Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax.
• Knowledge of customer service principles and practices, ITIL and ITSM Knowledge of IT applications, systems and networks.
• Experience in handling technical support for an international organization.
• Problem analysis and solving.
• Learning, adaptability and attention to detail.
• Ability to type while handling customer contact.
• Tolerance to stress, performance driven and continuously improving.
• Work Experience Required: Worked as Service Desk/Helpdesk support technician as Level 1 technicians within his/her team, handling calls in for an international/Global Client (Preferred North American/ European experience).

Skills:

• Customer Service & Support
• Help Desk/IT Services

How To Apply:

• Registrations are closed

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