CGI Freshers Recruitment | Service Desk Technical Analyst | Bangalore

CGI Freshers Recruitment in Bangalore For Service Desk Technical Analyst Position. Graduates and Post Graduates are eligible to apply for this job. More details regarding CGI Bangalore Freshers Job Openings is given below.

Company Name: CGI

Job Location: Bangalore

Job Position: Service Desk Technical Analyst

Experience: Freshers

Qualification: Graduation, Post Graduation

Job Description:

• CGI is hiring Service Desk Technical Analyst – Fresher.
  
• Employment Type: Full Time.

Eligibility Criteria:

• Required qualifications to be successful in this role (Graduation is must).
• Any UG/PG degree.
• Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax.
• Knowledge of how to use computer and basic awareness of Microsoft tools like word, excel etc.
• Willingness to work in a 24*7 environment on rotational shifts.
• Ability to think clearly, analyze the problem and take necessary steps to fix the issue.

Job Responsibilities:

• Respond to requests for technical assistance by following prescribed procedures.
• Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software, applications or basic network-related issues.
• Log all contacts and document all the activities and results accurately and completely within the incident management tool.
• Assign unresolved tickets to the appropriate support team.
• Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
• Identify and escalate tickets requiring urgent attention and action.
• Stay current with system information, changes and updates.
• Adhere to work schedules, attendance and leave policies.

Desired Skills:

• Communication (Oral/Written).
• Customer Service & Support.
• Problem Solving/Decision Making.

How To Apply:

• Registrations are closed

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