Capgemini Hiring Graduate Freshers in Bangalore For Service Desk On June 2017

Company Name: Capgemini

Job Location: Bangalore

Experience: Freshers/Experienced (0 to 1 year)

Job Position: For Service Desk

Qualification: Any Graduation

Eligibility Criteria:

• Must be graduate
• Strong communication and analytical skills.
• Good to have ITIL V3 certified.
• Candidate with knowledge on BMC remedy will be preferred.
• Good team player.

Job Description:

• Must have updated back-end of knowledge base of most common desktop level issues faced by users that enables users to resolve an incident, create a request, report an incident and review the status of submitted requests etc.

Job Responsibilities:

• Provide level 1 support by picking the phone calls & support for logging, tracking, Resolution and reporting of help desk incidents and service requests
• The activities associated with restoring normal service operation as quickly as possible and to minimize the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained
• Should also provide accelerated response to the executive users within the customer organization.

How To Apply: Apply For This Job.

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