Amazon Walkin Freshers in Pune As Customer Service Associate On 12th to 20th May 2016
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Job Location: Pune
Experience: Freshers/Experienced (0 to 5 years)
Job Type: Walkin
Job Category: BPO
Job Position: Customer Service Associate
Qualification: Any Graduation
Salary:
- Rs. 1,79,000 – 2,62,000/- per annum + Transport Allowance, Night Shift Allowance, Sodexo Meal Coupons, Over Time Benefits.
Documents Required:
- Updated Resume.
- Photo ID Proof (Passport/PAN Card/Aadhar Card/Voter ID/Driving License).
Job Description:
- An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.
- This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
- Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
Computer Skills:
- Ability to use a desktop computer system.
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
- Excellent typing skills.
- Demonstrates understanding of the Internet, Amazon.com website, and competitor websites.
- Demonstrates an ability to successfully navigate websites.
- Demonstrates a proficient knowledge of email applications.
- Demonstrates an ability to learn in various media.
- Ability to successfully adapt to changes in the work environment.
Desired Skills:
- Excellent communication skills (written and verbal).
- Excellent documentation skills.
- Ability to communicate correctly and clearly with all customers.
- Good comprehension skills ability to clearly understand and state the issues customers present.
- Ability to concentrate follow customers issues without distraction to resolution.
- Good composition skills ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently.
Customer Focus:
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Flexible with the working schedule; may be expected to work weekends, holidays and events
- Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills:
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
- Ability to approach problems logically and rationally.
- Action oriented and self-disciplined.
- Organized and detail-oriented.
- Ability to quickly and effectively prioritize work time in various departments to meet business need.
- Ability to maintain composure in highly escalated situations.
- Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
Walkin Date: 12th to 20th May 2016
Walkin Time: 10.00 AM to 3.00 PM
Walkin Venue:
Amazon Development Centre India Pvt. Ltd.
First Floor, Trion IT Park, 7 – Nagar Road,
Behind Inorbit Mall, Vadgoan Sheri,
Pune – 411014
Contact Person: HR
Company Website: www.amazon.in