Amazon Walkins HyderabadAmazon freshers and experienced walkin drive in Hyderabad for Customer Service Associate Position on 30th July to 3rd August 2018. Any Undergraduate (10+2), Any Graduate, Any Post Graduate candidates are eligible for this walkin drive. More details regarding Amazon Walkin is given below.

Company Name: Amazon

Job Location: Hyderabad

Experience: Freshers/Experienced (0 to 5 years)

Job Type: Walkin

Job Category: BPO

Job Position: Customer Service Associate (VCS – Voice) – Work From Home

Salary: Rs. 2,00,000/- per annum

Qualification: 10 + 2, Any graduation, Any Post Graduation

Job Summary:

  • An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.
  • This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
  • Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Job Description:

  • Virtual Customer Service (VCS) – It is a Work from Home model for India CS.
  • VCS associates are expected to work from a home location approved by Amazon for all scheduled hours.
  • It is the responsibility of the associates to ensure uninterrupted internet connectivity and work-like environment at home location so that associates can deliver their best in terms of productivity and quality.
  • Shifts: Rotational – Candidate should be flexible to work in a 24/7 environment.

Eligibility Criteria:

The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

Customer Focus:

  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
  • Ability to empathize with and prioritize customer needs.
  • Demonstrates interpersonal skills with a diverse customer base.
  • Demonstrates conflict resolution, negotiation, and de-escalation skills.
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
  • Ability to determine customer needs and provide appropriate solutions.
  • Maintain regular and reliable attendance, including the daily schedule as assigned.
  • Flexible with the working schedule; may be expected to work weekends, holidays and events.
  • Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.

Problem Solving Skills:

  • Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned.
  • Ability to approach problems logically and rationally.
  • Action oriented and self-disciplined.
  • Organized and detail-oriented.
  • Ability to maintain composure in highly escalated situations.
  • Ability to quickly and effectively prioritize work time in various departments to meet business need.

Preferred Criteria:

  • Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
  • Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity.
  • Should ensure Work-like environment with no disturbance during the work hours.

Desired Skills:

  • Action oriented, self-disciplined and organized
  • Ability to communicate clearly with both internal and external customers.
  • Good comprehension skills – ability to clearly understand and address customer issues appropriately.
  • Good composition skills – ability to compose grammatically correct, concise, and accurate written responses.
  • Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer.
  • Effective time management skills and ability to prioritize work time to ensure productivity and department standards
  • Good typing skills.

Benefits:

  • Sodexo meal vouchers, Night Shift Allowance, Over Time Benefits, and Performance Incentives.

Compensation:

  • VCS Chat (Work From Home) – 2 LPA.
  • VTS Chat: 2LPA – 2.6 LPA.

Documents Required:

  • Updated Resume.
  • Original Govt Photo ID Proof.
  • Passport Size photograph.

How To Apply: Apply For This Job.

Walkin Date: 30th July to 3rd August 2018

Walkin Time: 10.00 AM to 3.00 PM

Walkin Venue:

Amazon Development Centre (India) Pvt Ltd,
Raheja Mind Space,
Building No:9, 10th Floor,
Opposite Westin Hotel, Phase 2,
HITEC City,
Hyderabad – 500081.

Contact Person: HR

Company Website: www.careers.amazon.in

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