Amazon Walkin For Digital and Device Alexa Support (0-5 years) in Hyderabad On 29th to 2nd August 2019
Amazon Freshers and Experienced Walkin Drive in Hyderabad For Digital and Device Alexa Support On 29th to 2nd August 2019. 10+2, Any Graduates, Post Graduates are eligible for this walkin drive. More details regarding Amazon Walkin is given below.
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Company Name: Amazon
Job Location: Hyderabad
Experience: Freshers/Experienced (0 to 5 years)
Job Type: Walkin
Job Position: Digital and Device Alexa Support Associate (International Voice Process)
Salary: Rs. 2,80,000 – 3,30,000/- per annum
Qualification: 10+2, Any Graduation, Post Graduation
Eligibility Criteria:
- Freshers and Experienced candidates can apply.
- Aspirants residing in Hyderabad or willing to relocate to Hyderabad only can apply.
- Excellent Communication skills in English is a must.
Job Description:
- An Amazon Digital and Device Alexa Support Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.
- This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
- Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
Desired Skills:
Technical Aptitude:
- Familiarity with variety of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies.
- In-depth knowledge of Wi-Fi technologies (Devices / Connectivity / Types).
- Working knowledge of all kinds of mobile and computer OS ( Mac / iOS / Windows).
- Basic awareness about Amazons Devices and Digital Services (Subscriptions).
- Awareness of latest trends and developments in the technology industry.
- Technically inclined with a drive to challenge existing processes and innovate.
- Ability to translate complex technical information / instructions into a simple language that would ensure seamless trouble shooting.
Problem Solving Skills:
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned.
- Ability to approach problems logically and rationally.
- Action oriented and self-disciplined.
- Organized and detail-oriented.
- Ability to quickly and effectively prioritize work time in various departments to meet business need.
- Ability to maintain composure in highly escalated situations.
- Qualified candidates will be comfortable in a multi-tasking, high-energy environment.
- They will be creative and analytical problem solvers with a passion for excellent customer service.
Communication Skills:
- Excellent communication skills (written and verbal).
- Ability to communicate correctly and clearly with all customers.
- Excellent documentation skills.
- Good comprehension skills ability to clearly understand and state the issues customers present.
- Ability to concentrate follow customers issues without distraction to resolution.
- Good composition skills ability to compose a grammatically correct, concise, and accurate written response
Work successfully in a team environment as well as independently.
Customer Focus:
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
- Ability to empathize with and prioritize customer needs.
- Demonstrates interpersonal skills with a diverse customer base.
- Demonstrates conflict resolution, negotiation, and de-escalation skills.
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
- Ability to determine customer needs and provide appropriate solutions.
- Maintain regular and reliable attendance, including the daily schedule as assigned.
- Flexible with the working schedule; may be expected to work weekends, holidays and events.
- Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Documents Required:
- Updated Resume.
- Identity Proof (PAN/Adhaar/License).
- 2 Passport size photographs.
How To Apply:
- Subscribe Here and Apply For This Job, Directly Walkin to below mentioned venue.
Walkin Date: 29th to 2nd August 2019
Walkin Time: 10.30 AM to 2.00 PM
Walkin Venue:
Amazon Development Centre (India) Pvt Ltd,
6th Floor in Tower 1 of Laxmi Infobahn Private Limited SEZ,
Survey No. 107 (P), Kokapet Village,
Gandipet Mandal, Ranga Reddy District,
Hyderabad.
Contact Person: HR Sruthi – 8328065891, HR Abhay – 9818176604, IVR Number – 9817730730
Company Website: http://careers.amazon.in.