Amazon Walkin HyderabadAmazon Freshers and Experienced Walkin Drive in Hyderabad For Digital and Device Alexa Support On 29th to 2nd August 2019. 10+2, Any Graduates, Post Graduates are eligible for this walkin drive. More details regarding Amazon Walkin is given below.

Latest Off Campus Drives Across India: March 2024
Company Location Position Apply Link
Today Walkins Across India Multiple Positions Check Here
Top MNCs Across India Internships Apply Here
TCS Across India Trainee (2024 Batch) Apply Here
TCS BPS Across India Trainee (2024 Batch) Apply Here
Accenture Across India Packaged App Development Associate (2023, 2024 Batch) Apply Here
Amazon Across India Multiple Positions Apply Here
Accenture Across India Multiple Positions Apply Here
Wipro Across India Multiple Positions Apply Here
Cognizant Across India Multiple Positions Apply Here
Infosys Across India Multiple Positions Apply Here
Genpact Across India Multiple Positions Apply Here

Company Name: Amazon

Job Location: Hyderabad

Experience: Freshers/Experienced (0 to 5 years)

Job Type: Walkin

Job Position: Digital and Device Alexa Support Associate (International Voice Process)

Salary: Rs. 2,80,000 – 3,30,000/- per annum

Qualification: 10+2, Any Graduation, Post Graduation

Eligibility Criteria:

  • Freshers and Experienced candidates can apply.
  • Aspirants residing in Hyderabad or willing to relocate to Hyderabad only can apply.
  • Excellent Communication skills in English is a must.

Job Description:

  • An Amazon Digital and Device Alexa Support Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.
  • This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
  • Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Desired Skills:

Technical Aptitude:

  • Familiarity with variety of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies.
  • In-depth knowledge of Wi-Fi technologies (Devices / Connectivity / Types).
  • Working knowledge of all kinds of mobile and computer OS ( Mac / iOS / Windows).
  • Basic awareness about Amazons Devices and Digital Services (Subscriptions).
  • Awareness of latest trends and developments in the technology industry.
  • Technically inclined with a drive to challenge existing processes and innovate.
  • Ability to translate complex technical information / instructions into a simple language that would ensure seamless trouble shooting.

Problem Solving Skills:

  • Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned.
  • Ability to approach problems logically and rationally.
  • Action oriented and self-disciplined.
  • Organized and detail-oriented.
  • Ability to quickly and effectively prioritize work time in various departments to meet business need.
  • Ability to maintain composure in highly escalated situations.
  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment.
  • They will be creative and analytical problem solvers with a passion for excellent customer service.

Communication Skills:

  • Excellent communication skills (written and verbal).
  • Ability to communicate correctly and clearly with all customers.
  • Excellent documentation skills.
  • Good comprehension skills ability to clearly understand and state the issues customers present.
  • Ability to concentrate follow customers issues without distraction to resolution.
  • Good composition skills ability to compose a grammatically correct, concise, and accurate written response
    Work successfully in a team environment as well as independently.

Customer Focus:

  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
  • Ability to empathize with and prioritize customer needs.
  • Demonstrates interpersonal skills with a diverse customer base.
  • Demonstrates conflict resolution, negotiation, and de-escalation skills.
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
  • Ability to determine customer needs and provide appropriate solutions.
  • Maintain regular and reliable attendance, including the daily schedule as assigned.
  • Flexible with the working schedule; may be expected to work weekends, holidays and events.
  • Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Documents Required:

  • Updated Resume.
  • Identity Proof (PAN/Adhaar/License).
  • 2 Passport size photographs.

How To Apply: 

Walkin Date: 29th to 2nd August 2019

Walkin Time: 10.30 AM to 2.00 PM

Walkin Venue:

Amazon Development Centre (India) Pvt Ltd,
6th Floor in Tower 1 of Laxmi Infobahn Private Limited SEZ,
Survey No. 107 (P), Kokapet Village,
Gandipet Mandal, Ranga Reddy District,
Hyderabad.

Contact Person: HR Sruthi – 8328065891, HR Abhay – 9818176604, IVR Number – 9817730730

Company Website: http://careers.amazon.in.

For More Hyderabad Jobs: Check Here

Join Hyderabad Freshers Jobs Facebook Group