Amazon Recruitment | Technical Customer Service Associate (0-5 years) | Bangalore

Amazon Recruitment in Bangalore For Technical Customer Service Associate Position. Bachelor Degree candidates are eligible to apply for this job. More details regarding Amazon Bangalore Job Openings is given below.

Company Name: Amazon

Job Location: Bangalore

Job Position: Technical Customer Service Associate

Experience: 0 to 5 years

Qualification: Bachelor Degree

Job Description:

As an AWS (Amazon Web Services) Customer Support Associate, within ADCI (Amazon Development Centre India), you’ll help field customer e-mail and phone contacts, interface with AWS Developer Support Reps, and represent ADCI as you interact directly with our Developer community to resolve support issues. You will work with exceptionally driven, customer-obsessed customer service associates and leadership. You will act as a Cloud Computing evangelist in the leading edge of this growing industry.

In addition, your responsibilities will include, but will not be limited to, the following:

• Providing prompt, efficient, detailed, customer-oriented service to Amazon’s AWS customers.
• Working with other customer support teams to ensure a consistent and high-quality level of support.
• Being a voice and advocate for our customers when something doesn’t feel right.
• Driving projects that improve support-related processes.
• Working with customers to understand how they use AWS services, and providing valuable feedback to business and development teams.
• Acting as an advocate for our customer, reporting and acting on observed areas for improvement.
• Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
• Assisting with customer communication during Amazon’s AWS critical launches and support events.
• Assuming responsibility for developing detailed knowledge about specific product lines and features.
• Making sure internal knowledge reference pages are updated.
• Driving projects that improve support-related processes.
• Working with customer support teams to ensure a consistent and high-quality level of support.
• Supporting the customers to understand how they are using our services, and providing feedback to business and development teams.

Basic Qualifications:

• Bachelor Degree Required.
• 0-5 years of experience working directly with customers to resolve issues (Account and billing inquiries handling experience preferred).
• Familiarity with Web Technologies and the Internet.
• Proficiency in MS Office, with an emphasis on Excel.
• Ability to summarize technical customer issues into notes that are readable by other parties (you can paraphrase a complex issue while writing for comprehension).
• Ability to work weekends and/or evenings.

Preferred Qualifications:

• Experience in Technical Support.
• A drive to dig into the details of a system or process to solve customer problems.
• Some college experience in a technical field.
• Excitement to learn new technologies and help customers succeed.
• Excellent oral and written communication skills.
• Proven success in a fast paced support environment.
• Experience building or hosting a website.
• Known as the go-to person in your family for technology related questions.
• Demonstrated ability to analyze problems logically.

How To Apply:

• Subscribe Here (Check Your Email To Activate Confirmation Link).
• Apply For This Job.

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