Amazon Recruitment | Selling Partner Associate (Work From Office) | Hyderabad

Amazon Recruitment in Hyderabad For Selling Partner Associate (Work From Office). Any Graduates are eligible to apply for this job. More details regarding Amazon Hyderabad Job Openings is given below.

Company Name: Amazon

Job Location: Hyderabad

Experience: 0 to 5 years

Job Position: Selling Partner Associate (Work From Office)

Qualification: Any Graduation

Job Description:

• The Selling Partner Support (SPS) Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or email support governed by internal service level agreements.
• The SPS associate will be responsible for providing timely and accurate operational support to 3rd party Sellers on the Amazon platform.
• The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role.
• A SPS associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment.
• Shift Requirements: 24/7.

Job Responsibilities:

• Demonstrates effective, clear and professional written and oral communication in English and Hindi Language. Fluency in these languages a must.
• Ability to handle inbound and outbound calls along with email support.
• Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

Eligibility Criteria:

• Education: 3rd level qualification – Graduation.
• Language: English and Hindi proficiency.
• 6+ months experience within a customer service /contact Centre environment would be an advantage.
• Demonstrated desire to expand skills into new areas.
• Technical (Computers & Internet) savvy is required.
• Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.
• Business acumen in areas of e-commerce and retail is advantageous.
• Process improvement awareness and experience.
• Enthusiasm and strong self-motivation.
• Strong prioritization and time management skills, with a high degree of flexibility.
• Ability to embrace constant change with flexibility and good grace.
• Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.
• Demonstrates effective communication, composure, and professional attitude.
• Exemplary performance record, particularly with regard to quality & productivity.
• Languages Proficiency.

Basic Qualifications:

• Education: Bachelor Degree in any discipline with 0-5 years of experience.
• Excellent written and verbal communication in English. Along with English, this role also requires communicating in Hindi.
• Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.
• Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off.
• During the first four months (Training & Transition) no unplanned leaves are allowed.
• Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.
• Should have access to mobile phone at all times from a reliable provider.
• Candidates should be based in Bangalore or should be willing to relocate to Bangalore before joining date.
• Immediate joiners only.

Ideal Candidate Profile:

• High energy, solution focused with a passion for customer service.
• The ideal candidate will demonstrate keen logical thinking and analytical skills, with the ability to understand and empathize with sellers.
• Willingness to work to high performance targets as well as an inquisitive and improvement-based approach to work are critical competencies for this role.
• The Seller Support Associate demonstrates end to end ownership of every seller interaction and couples this with proactive problem solving to provide exceptional support to sellers.

Additional Information:

• Information Security: You should be will to sign a undertaking pertaining to do’s and don’ts in accordance to the data Security policy.
• Ergonomic Furniture: In Amazon we care about your health hence suggest that all employees have an ergonomic chair and desk as their workspace.
• Relocation and accommodation: Amazon will not include any relocation bonus/assistance and the process of relocating to the office location has to be borne by the candidate.

How To Apply:

• Registrations are closed

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