Amazon Recruitment | MHLS Associate (Work From Home) | PAN India

Amazon Recruitment in PAN India For MHLS Associate Position. Bachelor’s/Masters Degree candidates are eligible to apply for this job. More details regarding Amazon PAN India Job Openings is given below.

Company Name: Amazon

Job Location: PAN India (Hiring office located in Bengaluru)

Job Position: MHLS Associate L3 (Work From Home)

Experience: 0 to 10 years

Qualification: Bachelor’s/Masters Degree

Job Description:

• Amazon is hiring for MHLS Associate (Direct Contract) – Work from Home Opportunity with limited VCC Locations.
• Locations Available: Andhra Pradesh, Telangana, Karnataka, Tamilnadu, Maharashtra, Uttar Pradesh, Delhi, Punjab, Rajasthan, Kerala, West Bengal.
• This is work from Home based, for 12 months contract on Amazon payroll.
• Domestic Relocation Provided: No
• Shifts: Rotational (it is a 24/7 shift environment and shifts are rotational, changes every 3-4 months).
• Weekly Off: Rotational two consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days may change every 3-4 months).

About the team:

• HR Services is comprised of the following teams: HR Operations, HR Compliance, Leave of Absence and Accommodations (LOAA) and several support functions that include ACES, Finance & Analytics, Vendor Management and Content Management.
• The umbrella of HR Services includes the following teams: the MyHR Live Support (MHLS), Onboarding, PeoplePortal and Payroll Support, Data Management, Exits, and Internal Transfers.
• These teams are located in Hyderabad & Bangalore to provide for follow-the-sun support of these key activities.
• We are looking for a dynamic, organized self-starter to join our MHLS Core team.
• The MHLS associate will work closely with the MHLS team in the US to provide a variety of HR services to North American Employees.
• We have an immediate need for dedicated professionals to join team in their HR Contact Center.
• Be the voice of MHLS, as the first point of contact for Employees, Managers and the HR community.
• Deliver highest standards of service in any customer interaction and ensuring an accurate, efficient & personalized resolution of queries through effective usage of systems, tools & resources.

Key Job Responsibilities:

The MHLS team is comprised of HR Professionals supporting Amazon employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries. As a MHLS Professionals your responsibilities will be:

• Handle inbound and outbound calls from Amazon employees regarding their HR queries.
• Receive queries via phone or chat and log contacts into the shared service case management system.
• Responsible to work on Ticketing to resolve the queries received from the employee.
• Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc.
• Adhere to defined processes and ensure delivery in accordance with set quality standards.
• Thorough knowledge of policies & processes for multiple Customers group.
• Ensure the Service level are achieved at all times for HRS processes.
• Use high judgement, critical thinking and rationale to balance process adherence with employees needs to analyze and decide on suitable resolutions.
• Integrity and discretion in dealing with sensitive information and ensure data privacy at all times.
• Take ownership for query resolution and individual metrics.

Basic Qualifications:

• A bachelor’s degree.
• Minimum of 0 -10 years of experience in international voice process.
• Willingness to handle calls.
• Willingness to work in call center/contact center/Help desk environment.
• Willingness to work in 24/7 support process including night shifts.
• Proficient with MS Excel, Word, email writing.
• Application of Phone and email etiquettes in customer interactions.

Preferred Qualifications:

• Handling HR help desk is desirable.
• Experience in HR/HR shared services.
• Experience in PeoplePortal.

How To Apply:

• Apply For This Job

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