Amazon Recruitment | Catalog Associate (0-2 years) | Chennai

Amazon Recruitment in Chennai For Catalog Associate Position. Any Graduates are eligible to apply for this job. More details regarding Amazon Chennai Job Openings is given below.

Company Name: Amazon

Job Location: Chennai

Experience: 0 to 2 years

Job Position: Catalog Associate

Qualification: Bachelor’s Degree

About the Team:

Retail Business Services (RBS) is an integral part of Amazon online product lifecycle and buying operations. The team is designated to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog.

Depending on the team you will be part of, you will have the opportunity to support and contribute to one of the key processes within RBS, which will impact customers’ experience, such us:

• Offering support to vendors/manufacturer by validating the information received from them and uploading the content on Amazon’s catalog, creating new product detail pages or improving the already existing ones (product description/content/etc).
• Ensuring that the website content is accurate and up to date by analyzing website customer reviews, assigning products to the correct categories so that customers can easily find the products they need, performing quality audits to be sure everything that appears on the Amazon websites respects company’s standards.
• Resolving defects both at the warehouse and at the customer side by analyzing the available data and using internal tools, proposing corrective actions to prevent future similar problems that might appear at the customer or at the supply chain level.

Job Description:

• In this role, the individual works on one or more critical programs/tasks for a particular retail product category.
• These tasks include (but are not limited to) populating content for the product catalogs on the Amazon Web Site, interacting/coordinating with vendors/manufacturers, identifying and correcting errors/complaints, maintaining records of work received and work performed.
• The individual is expected to perform these tasks by using fair judgment in understanding instructions provided by the Process Lead/Manager.

Job Responsibilities:

This includes, but is not limited to:

• Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards.
• Flexible with working schedule; expected to work weekends, holidays and night shifts (US hours).
• Willingness to take initiatives & responsibilities including 24/7/365 availability, including willingness to work on weekends, and outside of the “standard” work day.
• Ability to work overtime as dictated by business need; as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.
• Maintain records of day-to-day work by updating trackers to reflect work done.
• If there is a possible default on SLAs or quality, flag the escalation in time to the manager or lead.
• Interacting and coordinating with vendors/buyers to accurately reflect the Amazon catalog for price, product details and other product-related information.

Basic Qualifications:

• Bachelor’s degree in any discipline
• Work Experience: 0 – 2 Years.
• Strong written and verbal communication skills in English.
• Strong business communication skills – ability to communicate with internal/external stakeholders clearly and concisely.
• MS Excel proficiency – ability to mine voluminous data for specific detail according to instructions provided.
• Strong analytical skills – Ability to do high school level arithmetic.
• Familiarity with navigating the internet – research techniques on the internet and finding required information quickly.
• Ability to dive deep into a problem, perform ‘Root Cause Analysis’ and identify constraints to recommend a solution – on this, we will test the candidate’s ability to think logically through a given issue, structure their thoughts, identify the problem correctly and then recommend appropriate solutions.
• Ability to deal with ambiguity – use discretion and judgment to take decisions on critical business tasks based on available information.
• Flexible with working schedule; expected to work weekends, holidays and night shifts (US hours).

Preferred Qualifications:

• Demonstrated problem solving and analytical skills.
• Proven ability to work productively and efficiently in an independent setting.
• Proven ability to clearly communicate with managers and associates at all levels.
• Global perspective and solid understanding of business objectives.
• Excellent attention to detail and work with the highest level of accuracy.

Additional Information:

• Shifts: Rotational (it is a 24/7 shift environment and shifts are rotational, changes every 3-4 months).
• Weekly Off: Two consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days may change every 3-4 months).

Note:

• After completing the registration, eligible candidates will receive an email with subject line Amazon – Online Test Invitation from admin@hirepro.in with assessment link, user name and password for the initial levels of online assessments.
• Once started, all assessments should be completed on the same day.
• You can take the assessment only in laptop or desktop with Webcam and good quality USB headphone with mic.
• All the interviews will happen virtually over video conference and please make sure you have a laptop or desktop with webcam and good internet connection for taking up assessments and interview.

How To Apply:

• Apply For This Job

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