Amazon Freshers Recruitment | Technical Customer Support Associate (0-3 years) | Bangalore

Amazon Recruitment in Bangalore As Technical Customer Support Associate. Bachelors Degree candidates are eligible to apply for this job. More details regarding Amazon Bangalore Recruitment 2020 is given below.

Company Name: Amazon

Job Location: Bangalore

Experience: 0 to 3 years

Job Category: BPO

Job Position: Technical Customer Support Associate (Non Tech Role)

Qualification: Bachelors Degree

Job Description:

• AWS Customer Service, within ADCI, provides global support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2.
• AWS Support team helps AWS customers understand what Cloud Computing is all about, and whether it can be useful for their business needs.
• This team also helps with account and billing related inquiries, and interface with Amazon teams focusing on AWS to provide the perspective of the Voice of the Customer.
• As an AWS Customer Support Associate, within ADCI, you’ll help field customer e-mail and phone contacts, interface with AWS Developer Support Reps, and represent ADCI as you interact directly with our Developer community to resolve support issues.
• You will work with exceptionally driven, customer-obsessed customer service associates and leadership.
• You will act as a Cloud Computing evangelist in the leading edge of this growing industry.

Basic Qualifications:

• Bachelors degree completed
• 0-3 years of experience working directly with customers to resolve issues.(Account and billing queries handling experience preferred).
• Familiarity with Web Technologies and the Internet.
• Proficiency in MS Office, with an emphasis on Excel.
• Ability to work weekends and/or evenings.
• Ability to summarize technical customer issues into notes that are readable by other parties (you can paraphrase a complex issue while writing for comprehension).

Preferred Qualifications:

• A drive to dig into the details of a system or process to solve customer problems.
• Experience in Technical Support.
• Some college experience in a technical field.
• Excitement to learn new technologies and help customers succeed.
• Excellent oral and written communication skills.
• Proven success in a fast paced support environment.
• Experience building or hosting a website.
• Known as the go-to person in your family for technology related questions.

Job Responsibilities:

In addition, your responsibilities will include, but will not be limited to, the following:

• Providing prompt, efficient, detailed, customer-oriented service to Amazon’s AWScustomers.
• Working with other customer support teams to ensure a consistent and high-quality level of support.
• Being a voice and advocate for our customers when something doesn’t feel right.
• Driving projects that improve support-related processes.
• Working with customers to understand how they use AWS services, and providing valuable feedback to business and development teams.
• Acting as an advocate for our customer, reporting and acting on observed areas for improvement.
• Assisting with customer communication during Amazon’s AWS critical launches and support events.
• Assuming responsibility for developing detailed knowledge about specific product lines and features.
• Making sure internal knowledge reference pages are updated.
• Driving projects that improve support-related processes.
• Working with customer support teams to ensure a consistent and high-quality level of support.
• Supporting the customers to understand how they are using our services, and providing feedback to business and development teams.
• Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.

How To Apply:

• Subscribe Here (Check Your Email To Activate Confirmation Link).
• Apply For This Job.

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