DXC Technology Recruitment | Technical Support (0-2 years) | Bangalore
DXC Technology Recruitment For Freshers and Experienced For Technical Support. Any Graduate, Post Graduates are eligible to apply for this job. More details regarding DXC Technology Bangalore Job Openings is given below.
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Company Name: DXC Technology India Pvt Ltd
Job Location: Bangalore
Experience: Freshers/0 to 2 years
Job Category: BPO
Job Position: Technical Support (Voice / Non Voice)
No.of Openings: 10
Qualification: Any Graduation, Post Graduation
Eligibility Criteria:
- Freshers are eligible.
- Exp: 0 – 2 years experience in Desktop/Laptop/Applications related troubleshooting.
- Excellent Communication Skills.
- Previous experience in handling International clients over Email and Chat platform will be preferred.
- Candidates with MCSE will be preferred.
- Certification in ITIL preferred.
- Ability to work in 24/7 shift Environment.
- Experience in working on SNOW / Remedy.
- Experience in Semi tech/ISP troubleshooting.
- Excellent Communication Skills.
Job Responsibilities:
- As part of this role, person is required to provide 24X7 support on Service Desk responsibilities
- Providing L1/1.5 assistance to the client users over Email & Chat.
- Resource would also need to create incidents from the emails received from the users
- Working as the first level contact to the users, Resource would be required to work on stringent SLA guidelines.
- Provide basic level troubleshooting on Windows machines
- Resource should have experience on desktop and windows application troubleshooting
- Resource would also be required to route unresolvable issues to next level of support
- Working on a leveraged model the resource may need to support more than one account
- Resource should have a good aptitude towards troubleshooting an issue by thinking in multiple directions
- Should possess ITIL lifecycle understanding
- Resource is required to have good communication skills – both verbal and written
- Resource should be able to quantify the impact of application problems.
- And then should be able to provide solutions.
How To Apply:
- Subscribe Here (Check Your Email To Activate Confirmation Link).
- Apply For This Job.