Accenture Recruitment HyderabadAccenture Recruitment in Hyderabad For IT Customer Service New Associate. Graduates are eligible top apply for this job. More details regarding Accenture Hyderabad Job Openings is given below.

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Company Name: Accenture

Job Location: Hyderabad

Job Position: IT Customer Service New Associate

Experience: 0 to 1 year

Qualification: Any Graduation

What would you do?

  • You will be aligned with our Customer Support vertical and help us in managing/resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
  • You will also be responsible for closing the fault and complaints within SLAs.
  • Candidate who is good in email and chat process, who is good in typing is what is preferred here.
  • This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support.
  • The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.

What are we looking for?

  • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
  • Your primary interaction is within your own team and your direct supervisor.
  • In this role you will be given detailed instructions on all tasks.
  • The decisions that you make impact your own work and are closely supervised.
  • You will be an individual contributor as a part of a team with a predetermined, narrow scope of work.
  • Please note that this role may require you to work in rotational shifts.

Skill Required:

  • ¬†Skill required: Chat – Service Desk Non-Voice Support.

Roles and Responsibilities:

  • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
  • Your primary interaction is within your own team and your direct supervisor.
  • In this role you will be given detailed instructions on all tasks.
  • The decisions that you make impact your own work and are closely supervised.
  • You will be an individual contributor as a part of a team with a predetermined, narrow scope of work.
  • Please note that this role may require you to work in rotational shifts.

How To Apply:

  • Registrations are closed

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