Accenture Recruitment | IT Customer Service New Associate (0-1 year) | Hyderabad
Accenture Recruitment in Hyderabad For IT Customer Service New Associate. Graduates are eligible top apply for this job. More details regarding Accenture Hyderabad Job Openings is given below.
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Company Name: Accenture
Job Location: Hyderabad
Job Position: IT Customer Service New Associate
Experience: 0 to 1 year
Qualification: Any Graduation
What would you do?
- You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
- You will also be responsible for closing the fault and complaints within SLA’s.Candidate who is good in email and chat process, who is good in typing is what is preferred here.
- This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support.
- The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.
What are we looking for?
- Customer Acquisition Strategy & Implementation – Reboot.
- Problem-solving skills.
- Written and verbal communication.
- Collaboration and interpersonal skills.
- Agility for quick learning.
- Ability to perform under pressure.
Skill Required:
- Skill required: Chat – Service Desk Non-Voice Support.
Roles and Responsibilities:
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
- Your primary interaction is within your own team and your direct supervisor.
- In this role you will be given detailed instructions on all tasks.
- The decisions that you make impact your own work and are closely supervised.
- You will be an individual contributor as a part of a team with a predetermined, narrow scope of work.
- Please note that this role may require you to work in rotational shifts.
How To Apply:
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Registrations are closed