Accenture Recruitment | IT Customer Service New Associate (0-1 year) | Hyderabad

Accenture Recruitment in Hyderabad For IT Customer Service New Associate. Graduates are eligible top apply for this job. More details regarding Accenture Hyderabad Job Openings is given below.

Company Name: Accenture

Job Location: Hyderabad

Job Position: IT Customer Service New Associate

Experience: 0 to 1 year

Qualification: Any Graduation

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA s.
• Customer support should have excellent written and spoken English skill.
• Strong comprehension and analytical skill is mandate to understand customers need and provide solution basis of analysis of the account.
• Ability to multitask and work with multiple tools to provide the best resolution.
• Functional knowledge of using CRM solution and MS Excel.
• Domain knowledge of US Customer Service, preferably Telecom industry.
• Job requires the candidate to be confident, probe for responses and empathize with customers.
• Needs to be customer centric with strong conversational skills.
• Typing speed (Speed 25 words per minute 85% accuracy).
• Sales/Retention/Tech experience would be an added advantage.
• Willingness to work mainly US shifts in a 24/7 environment with shift rotations.
• Job requires the candidate to be confident, probe for responses and empathize with customers.
• Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support.
• Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.

What are we looking for?

• You will be aligned with our Customer Support vertical and help us in managing/resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA s.
• You will be aligned with our Customer Support vertical and help us in managing/resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA s.

Skill Required:

•  Skill required: Chat – Service Desk Non-Voice Support.

Roles and Responsibilities:

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your primary interaction is within your own team and your direct supervisor.
• In this role you will be given detailed instructions on all tasks.
• The decisions that you make impact your own work and are closely supervised.
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work.
• Please note that this role may require you to work in rotational shifts.

How To Apply:

• Apply For This Job

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