Accenture Freshers Recruitment | Associate | Gurgaon

Accenture Freshers Recruitment in Gurgaon For Associate Position. Any Graduates are eligible to apply for this job. More details regarding Accenture Gurgaon Freshers Job Openings is given below.

Company Name: Accenture

Job Location: Gurgaon

Job Category: BPO

Job Position: Management Level – Associate

Salary: Rs. 1,50,000 – 2,50,000/- per annum

Experience: Freshers

Qualification: Any Graduation

Job Description:

• Skill Required: Query Management – Service Desk Voice Support.
• You will be aligned with our Customer Support vertical and help us in managing/resolving customer’s queries, handling escalations and complaints of the dissatisfied customers & giving the best resolutions.
• You will also be responsible for closing the fault and complaints within SLA’s.
• The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.
• The role is aligned to our Service Desk Voice Support team which is responsible for performing day-to-day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers.
• The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer-raised incidents.
• They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.

Eligibility Criteria:

We are looking for individuals who have the following skillset:

• Adaptable and flexible.

Job Responsibilities:

• In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your expected interactions are within your team and direct supervisor.
• You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work.
• You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders.
• You will be required to help in the overall team’s workload by managing your deliverables and help the team when required.
• You will be an individual contributor as a part of a team, with a predetermined focused scope of work.

Note:

• Please note this role may require you to work in rotational shifts.

How To Apply:

• Apply For This Job

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