Qualitest Recruitment | Service Desk (0-2 years) | Bangalore

Qualitest Recruitment in Bangalore For Service Desk. Bachelors Degree candidates are eligible to apply for this job. More details regarding Qualitest Bangalore Job Openings is given below.

Company Name: Qualitest

Job Location: Bangalore

Job Category: IT | Software

Job Position: Service Desk

Experience: 0 to 2 years

Qualification: Bachelors Degree (Computer Science/Information Technology)

Job Description:

• We are looking to hire a desktop support engineer to assist our employees with computer hardware and software issues.
• You will be required to work from office and assist with hardware installations, software installation\upgrades, systems integrations, and basic IT-related issues.
• You will have the opportunity to provide high-value IT services and leverage our leading-edge technology portfolio in our global network.
• If you thrive in a dynamic, collaborative workplace, Qualitest provides an environment where you will be challenged and inspired every single day.
• And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here.
• Shift Timings: Rotational (working from office – Bangalore).

Your Key Responsibilities: 

• Act as the central communication point for Design, Maintain and Communicate the service support plans in IT Team.
• Communicate the business impact of major incidents and prioritize based on business impact to the client.
• Assess the impact of changes to systems, applications and infrastructure to determine requirements.
• Configure and solve – DHCP, DNS, various network devices and services.
• This is a hands-on role where significant participation and escalated support activities are expected including highly technical problem solving and Supporting day-day operations of Server environment.
• Which includes proactive monitoring and management of the systems and utilize available monitoring tools.
• Escalate Issues to software vendor specific for Technical Support.
• To ensure success as a desktop support engineer, you should have extensive knowledge of home and office systems, good problem-solving skills, and high-level interpersonal skills.
• A top-class desktop support engineer provides fast and effective support for clients experiencing basic hardware and software issues.

Top 3 Mandatory Skills:

• Good communication skills, Good Understanding of Windows 4/5.
• Minimum Relevant Experience: 0-2 Years.
• Joining Time/Notice Period: Immediate Joining.

An ideal candidate should be:

• Proficient in working with high availability environment along with alignment to process (ITIL).
• Love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies.
• Ambitious individual who can work under own direction towards agreed targets/goals and with creative approach to work.
• Intuitive with an ability to manage change and proven time management.
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed Up-to-date in technical knowledge by attending educational workshops, reviewing publications
• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
• Knowledge of popular operating systems, software applications, and remote connection systems.
• Ability to solve complex hardware and software issues.
• Excellent interpersonal skills.
• Good written and verbal communication skills.
• Responding to client support requests.
• Contacting clients to find out the nature of the problem.
• Traveling to the client’s location or connecting via a remote link.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Troubleshooting networking and connection issues.
• Advising on software or hardware upgrades.
• Providing basic training in computer operation and management.

How To Apply:

• Apply For This Job

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