Microland Job Openings For BE, BTech Freshers in Bangalore On November 2016

Company Name: Microland Limited

Job Location: Bangalore

Experience: Freshers

Job Category: IT | Software

Job Position: Service Desk Executive – Infra Space industry

Qualification: BE, BTech

Year of Passing: 2015 Passouts Only

Technology Skills:

• Basic knowledge of PC/laptop hardware and associated external/internal components.
• Basic knowledge of Operating Systems and associated applications.
• Basic understanding of internet connections, VPN and networking concepts.
• Knowledge & understanding of email clients like outlook and other messaging platforms.

Communication/Soft Skills:

• Very good communication skills with ability to interact with Global Customers.
• Ability to comprehend queries, request, issues of the caller/user.
• Ability to communicate well with resolver groups/Level 2 Teams/SMEs.
• Ability to understand and follow defined processes.
• Ability to operate tools/systems as per SOPs.
• Ability to communicate in the right format for the client/user to understand the context.
• Take ownership of assigned tasks and drive them to closure.
• Ability to perform call triage.

Job Responsibilities:

• Service Desk executive role involves in- bound calls, out bound calls with Global Customers, managing email box interacting with clients / users through chat services (Enterprise Level).
• Capture basic information related to PC/Laptop hardware and assign the tickets to respective teams for resolution.
• Capture basic information on Messaging/email clients, error messages and route tickets appropriately.
• Verify connectivity issues pertaining to internet connection/VPN/LAN/Intranet.
• Collect information required for further troubleshooting of issues by L2 teams.
• Resolve Level 1 Technical issues by guiding the client/user over a call/email/chat.
• Escalate tickets to the next level team/resolver groups, track and follow-up for closure.
• Review and follow up on action items till logical closure.

How To Apply:

• Interested candidates forward your resume to RiteshNB@microland.com with the following details.
• Name, Contact Number, Year of Passing, Aggregate, Current Location, Locality (if in Bangalore).

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