Wipro Walkin | Service Desk Administrator | Bangalore

Wipro Frehsers and Experienced Walkin Drive in Bangalore For Service Desk Administrator On 3rd to 5th March 2026. Graduates are eligible for this walkin drive. More details regarding Wipro Bangalore Walkin Drive is given below.

Company Name: Wipro

Job Location: Bangalore

Job Type: Walkin

Role Category: IT Support

Job Position: Service Desk Administrator (SD Analyst)

Experience: Freshers/Experienced

Qualification: Graduation

Job Description:

• Wipro Walkin Drive For Service Desk Administrator.
• Shifts: Rotational (5 days WFO).
• Communication: Excellent (English).
• Work Location: Bangalore.

Job Responsibilities:

• As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns.
• Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins.
• Identify and escalate tickets requiring urgent attention and action.
• Log all contacts and document all the activities and results accurately and completely within the incident management tool.
• Deal with and resolve helpdesk requests.
• Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner.
• To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles.
• Open to working in a 24×7 environment with rotating shifts and rotating weeks off.

Eligibility Criteria:

• Total Experience: Freshers & Min 1 Yr Exp.
• Excellent communications skills (verbal and written).
• Knowledge on ITIL Framework and Terminologies.
• Knowledge on Windows, Mac operating systems & VDI environments.
• Demonstrated problem solving capabilities.
• Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner.
• Flexible and Open to working in a 24×7 environment with rotating shifts and rotating weeks off including holidays.
• Self-motivated achiever who gains satisfaction from providing excellent customer service.
• Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies.
• Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates.
• Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc.
• Excellent organizational skills.

Walkin Date: 3rd to 5th March 2026

Walkin Time: 9.30 AM to 12.30 PM

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