Infosys BPM Walkin | Customer Support (Voice Process) | Pune

Infosys BPM Walkin Drive in Pune For Customer Support (Voice Process) On 3rd to 6th February 2025. Graduates are eligible for this walkin drive. More details regarding Infosys BPM Pune Walkin Drive is given below.

Company Name: Infosys BPM

Job Location: Pune

Job Type: Walkin

Job Position: Customer Support (Voice Process) – Process Executive

Experience: 0 to 2 years

Qualification: Any Graduation

Job Description:

• We are hiring for Customer Support Voice Process for Pune.
• Please walk-in for the interview on 3rd, 4th, 5th and 6th in Pune.
• Full Time Graduates.
• Employment Type: Full-Time.
• The role requires to handle customer service queries through calls while delivering Excellent feedback

Key Responsibilities:

• Provide first-level resolution to the customers
• Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
• Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
• Build rapport with customers through active listening, effective communication, and attention to detail.
• Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
• Document and track customer interactions and technical issues in the service management system.
• Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
• Participate in ongoing training and upskilling programs to enhance technical and customer service skills.

Preferred Qualifications:

• Any Graduate.

Must Adhere and Non-Negotiables:

• Excellent in communication.
• Comfortable working in US shift.
• 24/7, flexible shifts.
• 100% WFO, No Hybrid

 Documents to Carry:

• Carry a printout your updated resume.
• Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
• All original education documents needs to be available for verification (10th, 12th, Graduation (Sem Wise Marksheet, CMM, Provisional and Original Degree).

Pointers to note:

• Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
• Original Government ID card is must for Security Clearance.

Walkin Date: 3rd to 6th February 2025

Walkin Time: 10.00 AM to 1.00 PM

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