Movate Technologies Freshers Recruitment | Technical Support Engineer | Hyderabad
Movate Technologies Freshers Recruitment in Hyderabad For Technical Support Engineer. Graduates are eligible to apply for this job. More details regarding Movate Technologies Hyderabad Freshers Job Openings is given below.
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Company Name: Movate Technologies
Job Location: Hyderabad
Job Position: Technical Support Engineer
Experience: Freshers
Qualification: Graduation
Job Description:
- Movate Technologies is hiring for Freshers for the role of Technical Support Engineer – Hyderabad.
- Mode of Work: WFO.
- Shift: Rotational.
Eligibility Criteria:
- Degree is Mandatory.
- Working knowledge of Windows OS and basic knowledge on Linux OS
- Working knowledge of PC architecture/technology
- Working knowledge and understanding of policies and procedures and the ability to determine the course of action based on given guidelines
- Operating systems (Linux, Mac and Windows desktop environments, etc).
- Please be noted that Immediate joiners are preferred.
Roles and Responsibilities:
- Responsible for providing phone , chat, email and video-call based technical assistance.
- Provides L1 & L2 remote support.
- Responsible for user satisfaction through effective handling of user problems. Ensure proper escalation procedures are followed.
Principle Duties and Responsibilities:
- Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures.
- Provides L1 & L2 remote support to the point of installation and basic use; if required need to escalate or file bug with application owners.
- Uses troubleshooting techniques to identify network related issues.
- Attends required technical training sessions and makes effective use of KBs to address issues efficiently.
- Complies with schedule adherence to ensure the overall service level targets are achieved.
- Identifies and provides input on unique (or) recurring user problems.
How To Apply:
-
Registrations are closed
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