Genpact Virtual Drive | Technical Support | Hyderabad

Genpact Virtual Drive in Hyderabad For Technical Support On 14th February 2025. BTech, BCA, MCA Graduates are eligible for this virtual drive. More details regarding Genpact Hyderabad Virtual Drive is given below.

Company Name: Genpact

Job Location: Hyderabad

Job Type: Virtual Drive

Role Category: IT Support

Job Position: Technical Support

Experience: Freshers/Experienced

Qualification: BTech, BCA, MCA

Job Description:

• Genpact Mega Virtual Drive for the role of Process Associate – Customer Care (Network).
• Shifts: Flexible with any shift.
• Work Location: Hyderabad (Work From Office).
• Provides primary support to customers encountering problems using the products and network solutions.
• Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
• Facilitates inquires through systems in order to provide answers to common questions and problems related to network.
• Resolves customer concerns raised during installation, operation, and maintenance of managed client network.
• Documents customer information and recurring technical issues to support product quality programs and product development

Eligibility Criteria:

• Freshers are eligible.
• Candidates with upto 1 year of relevant experience can also appear for interview.
• Graduation: Any grad is eligible (Except law).
• Preferred: Technical Graduates.

Minimum Qualifications/Skills:

• BCA/BTech/MCA (Computer Graduate) with relevant experience in PC desktop support or technical support experience with client/customer contact.
• CCNA Trained/Certified (or Other Network certifications – Cisco, Meraki, etc).
• Strong knowledge of routing and switching technologies EIGRP, BGP, OSPF, DHCP, DNS, IPSEC, GRE, DMVPN etc.
• Experience on SDWAN technologies Velo cloud (Edge510, 540, 6X0, 800, 2000, 3X00).
• Performing enhanced troubleshooting in the network Cisco, Meraki and SDWAN.
• Able to engage with US based ISPs to fix the issue.
• Experience on network monitoring tools like PRTG, SolarWinds.
• Configuration of WAN/public IPs on Router, SDWAN, ASA etc.
• Experience on Wireless networks Meraki (MR series) and Cisco AIR.
• Experience on firewall technologies FortiGate (80D, 100F, 200E).
• Understanding of VoIP, SIP Protocols.
• Experience using a ticketing System such as Clarify, Remedy, or Footprints.

Preferred Qualifications:

• Minimum CCNA Certified or have worked on Cisco Devices.
• Automotive industry experience (desirable).
• Willing to work in Night shifts (US Process).

Job Responsibilities:

• Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket.
• Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues.
• Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry.
• Troubleshoots problems with networks and recommends corrective action.
• Attends training courses as required and stay abreast of evolving internal processes and industry developments.
• Works in a team environment and assist team members on various issues.
• Provides other ad hoc support and duties as assigned.
• Works in an environment with competing priorities.

Note:

• Please keep your E-Aadhar Card handy while appearing for interview.

Virtual Drive Date: 14th February 2025

Virtual Drive Time: 12.00 PM to 1.30 PM

Virtual Drive Details:

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