Capgemini Freshers Recruitment | Service Desk | 2020, 2021 Batch | Bangalore, Kolkata
Capgemini Freshers Recruitment 2021 in Bangalore and Kolkata For Service Desk Position. Graduates 2020, 2021 are eligible to apply for this job. More details regarding Capgemini Bangalore and Kolkata Freshers Job Openings 2021 is given below.
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Company Name: Capgemini
Job Location: Bangalore, Kolkata
Job Category: IT | Software
Job Position: Service Desk
Salary: Rs. 2,50,000/- per annum
Experience: Freshers
Qualification: Any Graduation (3 years)
Year of Passing: 2020, 2021 Batch
Job Description:
- Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
- Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical.
- Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
- Meet customer requirements through first contact resolution.
- Clarify customer requirements.
- Probe for and confirm understanding of requirements or problem.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy.
Eligibility Criteria:
- Candidates must have completed graduation in 2020 & 2021.
- 10th, 12th & Graduation – 55% & Above.
- Candidates must be open to relocate to any location and work in night shifts.
- Candidates must be available to join immediately.
- Candidate must have good English written/verbal communication skills.
- Coupled with good English language comprehension.
- Should be open to sign Service Level Agreement.
Desired Skills:
- Should have excellent communication and English speaking skills.
- Should have good interpersonal skills and ability to perform under pressure.
- Basic computing skills.
- Willing to work in a 24/7 environment.
- Should be open to sign Service Level Agreement.
Note:
- Only shortlisted candidates will be invited for the assessment / selection process.
- Selection process will be done in virtual mode.
- Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online.
Last Date To Apply: 12th December 2021, 11:59 PM