Dell Freshers Recruitment in Bangalore As Technical Support Associate
Dell Freshers and Experienced Recruitment in Bangalore As Technical Support Associate. Any Graduates are eligible to apply for this job. More details regarding Dell Bangalore Recruitment 2020 is given below.
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Company Name: Dell
Job Location: Bangalore
Experience: Freshers / o to 1 year
Job Category: BPO
Job Position: Technical Support Associate
Qualification: Any Graduation, Under Graduation
Eligibility Criteria:
- Minimum Graduates in any stream (10+2+3).
- Undergraduates with at least 12 months of international call center 24 months of domestic call center or any other work experience full time experience.
Job Responsibilities:
- Responsible for providing telephone support for customers on operation or maintenance of Dell products.
- Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
- Responsible for EWS, Total solutions, YTT and In warranty extension sales.
- Performs work in accordance to standardized policies and procedures
- Documents problems in the support solution database for diagnostics and solution implementation.
- Ensure proper escalation procedures are followed.
- Responsible for customer satisfaction through effective handling of customer problems
- Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
Desired Skills:
- Should be willing to work in shifts in a 24 x7 work environment.
- Fluent communication in English and Hindi.
- Excellent telephone soft skills & thorough telephone functional skills.
- Ability to handle stressful situations.
- Ability to deal professionally with irate customers.
- Any relevant Certification/Technical Qualification.
- Good Knowledge of PC Hardware/Software for desktop & portable systems.