Novel Office Recruitment | Quality Analyst | Bangalore

Novel Office Recruitment in Bangalore For Quality Analyst Position. Undergraduates or Postgraduates are eligible to apply for this job. More details regarding Novel Office Bangalore Job Openings is given below.

Company Name: Novel Office

Job Location: Bangalore

Role Category: Quality Assurance

Job Position: Quality Analyst

Salary: Rs. 2,75,000 – 3,00,000/- per annum

Experience: 0 to 1 year

Qualification: Undergraduates, Postgraduates

Job Description:

• Novel Office is hiring for Quality Analyst – Bangalore.
• The Quality Analyst is responsible for ensuring data accuracy and consistency across CRM/ERP systems by auditing call recordings, validating call outcomes, and reconciling discrepancies between the Data, Acquisition, and Sales teams.
• The role involves monitoring lead movement, maintaining data quality standards, and supporting process improvements to minimize errors and ensure smooth workflow adherence.

Eligibility Criteria:

• Any Undergraduate or Postgraduate.
• Strong attention to detail and analytical skills.
• Basic understanding of CRM/ERP systems (preferred).
• Good communication and coordination abilities.

Job Responsibilities:

• Audit call recordings to verify call outcomes, ensure accurate data entry, and confirm that all updates are properly reflected in CRM/ERP systems.
• Cross-check and reconcile data discrepancies between Data, Acquisition, and Sales teams, ensuring alignment of lead status and system records.
• Validate completeness and accuracy of mandatory fields post-calls, while identifying and correcting missing, duplicate, or incorrect data entries.
• Monitor call disposition accuracy, follow-up status updates, and overall adherence to workflows and data entry SOPs.
• Perform daily reconciliation of records across systems, track pipeline consistency from lead acquisition to closure, and maintain QC reports.
• Analyze data discrepancies, identify error trends, and root causes, and generate reports on data accuracy, lead movement, and status changes.
• Flag inconsistencies or process violations to management and coordinate with cross-functional teams to resolve data mismatches efficiently.
• Maintain detailed logs of corrections, errors, and updates while supporting process improvements to reduce recurring data issues.

How To Apply:

• Apply For This Job

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