Firstsource Walkin | Customer Support Associate (US Chat Process) | Hyderabad

Firstsource Freshers and Experienced Walkin Drive in Hyderabad For Customer Support Associate (US Chat Process) On 16th May 2026. 12th and Graduates are eligible for this walkin drive. More details regarding Firstsource Hyderabad Walkin Drive is given below.

Company Name: Firstsource

Job Location: Hyderabad

Job Type: Walkin

Role Category: Non Voice

Job Position: Customer Support Associate (US Chat Process)

Experience: 0 to 3 years

Qualification: 12th, Graduation

Job Description:

• Firstsource Walkin Drive For Customer Support Associate (US Chat Process).
• Work Location: Hyderabad.
• A CSA in this role responds to customer queries and provide resolution, support and assistance to the customers who send chats pertaining to existing/new queries on services provided by the client.
• The Agent will play an integral role in improving the customer experience by providing fast, friendly and effective service with accurate and personal solutions to customer enquiries.

Eligibility Criteria:

• Preferred Educational Qualifications: Minimum HSC (12th) passed.
• Preferred Work Experience: Fresher/Experienced with minimum 1 year of experience in a BPO/related industry

Functional/Technical Skills:

• Computer literate eg. Outlook, Word, Internet Explorer.
• Typing skills: Process specific cut offs.
• Good written English communication.

Behavioral Skills:

• Professional & Courteous in mannerisms.
• Ability to liaise with customers at all levels.
• Ability to handle and resolve complex customer calls.

Roles & Responsibilities:

• Revert on chats written by the customer on a variety of issues.
• Update and process information accurately into the system(s).
• Resolve customer problems in a timely manner.
• Take ownership & deliver on customer commitments.
• Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact.
• Clear Communication – during all conversations with customers, uses simple English that delivers information and solutions in an easy manner.
• Professional Focus – demonstrates a high level of personal and professional integrity when dealing with customers as well as treats all customers with empathy, respect and consideration.
• Ability to solve problems look for solutions aligned to customer’s perspective and deliver on all commitments.
• Teamwork – consistently work together, trust each other and engage in constructive conversations for the good of the team.

Key Results:

• External Performance Measurements- ask relevant external groups to evaluate various program activities – usually through surveys of individuals within these groups – related to the services they have experienced
• Internal Performance Measurements- used to assess and monitor the internal operation of an organization.

Walkin Date: 16th May 2026

Walkin Time: 10.00 AM to 12.30 PM

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