Firstsource Walkin | Voice Customer Support Agent (0-3 years) | Hyderabad

Firstsource Walkin Drive in Hyderabad For Voice Customer Support Agent On 16th May 2026. SSC, HSC, Undergraduates, Graduates and Post Graduates are eligible for this walkin drive. More details regarding Firstsource Hyderabad Walkin Drive is given below.

Company Name: Firstsource

Job Location: Hyderabad

Job Type: Walkin

Role Category: Voice/Blended

Job Position: Voice Customer Support Agent

Experience: 0 to 3 years

Qualification: SSC, HSC, Undergraduates, Graduates, Post Graduates, Drop-outs

Job Description:

• Firstsource Walkin Drive For Voice Customer Support Agent.
• Work Location: Hyderabad.
• We are looking for a dedicated and customer-focused Voice Customer Support Agent to handle inbound customer service calls from US-based customers.
• This is a pure customer service role with no sales components.
• The ideal candidate should have strong communication skills and a passion for delivering exceptional customer experiences.

Eligibility Criteria:

• Education: PG/Graduate/Undergraduate/Drop-outs/HSC/SSC.
• Strong verbal communication skills with a clear and confident voice.
• Ability to work in US rotational shifts. (Window – 7 PM to 8 AM)
• Comfortable with rotational week offs.
• Basic computer navigation and typing skills.

Key Skills:

• Good verbal English communication skills
• Active listening, empathy, and problem-solving abilities.
• Patience and ability to handle customer concerns professionally.
• Adaptability to work in a fast-paced environment.
• Positive attitude and willingness to learn.

Key Responsibilities:

• Handle inbound customer calls and provide prompt, accurate, and courteous support.
• Understand customer issues and offer effective resolutions as per process guidelines.
• Provide information related to products, services, or general inquiries.
• Follow standard operating procedures and maintain quality and compliance standards.
• Maintain professionalism, empathy, and clarity in every interaction.
• Meet process KPIs such as call quality, customer satisfaction, and schedule adherence.

What We Offer:

• 2 rotational week offs.
• US shift exposure and international customer service experience.
• Professional training and career progression opportunities.
• Supportive team environment.

Walkin Date: 16th May 2026

Walkin Time: 10.00 AM to 1.00 PM

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