Zscaler Hiring BE, BTech Freshers in Bangalore On March 2016
Company Name: Zscaler
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Job Location: Bangalore
Experience: Freshers
Job Category: IT | Software
Job Position: Graduate Trainee Engineer (Technical Support)
Qualification: BE, BTech (CS/IT)
Eligibility Criteria:
- 2015, 2014 passouts batch only.
- Excellent written and verbal communication skills.
- Basic understanding of operating systems such as Linux, Unix, Windows or Free BSD.
- Basic understanding of Computer Networks and TCP/IPBasic understanding of HTTP, DNS and network tools like Ping, Traceroute.
Job Description:
- Provide first line phone/email consultation to independently debug complex security/network problems.
- Participate in a 24×7 Support Operation and 24×7 on-call rotation.
- Interface with Level 2 Team and assist the customer with testing or troubleshooting.
- Assist in developing on-going training programs for the department.
- Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams.
- Create entries in our technical support on-line database to accurately document any incident resolution that is not found in our knowledge base.
- Promote a team environment by assisting and contributing to fellow Zscaler employees whenever necessary to enhance the professional development of everyone within the organization.
- Understand the product direction and customer use-cases and provide input on product & code changes through all points of the product cycle.
How To Apply: Apply For This Job.