Wipro Walkin | Associate (Non Voice Process) | Mumbai

Wipro Freshers and Experienced Walkin Drive in Mumbai For Associate (Non Voice Process) On 19th February 2025. Graduates are eligible for this walkin drive. More details regarding Wipro Mumbai Walkin Drive is given below.

Company Name: Wipro

Job Location: Airoli

Job Type: Walkin

Job Category: BPO

Job Position: Associate (Non Voice Process)

Experience: Freshers/0 to 3 years

Qualification: Graduation

Job Description:

• Wipro is hiring For Associate (Non Voice Process).
• Looking for Backoffice Associates for Airoli Location.
• Associate (Process: US HR operations).
• Category: Back office/Data handling or data management.
• Both Side Cab – Night Shift only.
• Working Conditions: Fixed evening shift (5 days working); Saturdays and Sundays are fixed off.
• Service Agreement – Applicable for 1 year (Mandatory).

Eligibility Criteria:

• Any Graduate – BA/B.Com/B.Sc (Non Technical), MA, M.Com, Part Time MBA, PGDM.
• B.Tech & MBA full time freshers are not eligible.
• Work Experience: 0-3 Years (Freshers are also welcome).
• Any/Basic MS Excel.

Job Responsibilities:

• Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
• Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
• Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
• Follow standard processes and procedures to resolve all client queries.
• Resolve client queries as per the SLAs defined in the contract.
• Maintain logs and records of all customer queries as per the standard procedures and guidelines.

Note:

• Looking for immediate joiners or who can join within 10-15 days.

Walkin Date: 19th February 2025

Walkin Time: 11.00 AM to 12.30 PM

Walkin Venue & More Details:

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