Wipro Hiring Freshers in Bangalore As Engineer On April 2017

Company Name: Wipro

Job Location: Bangalore

Experience: Freshers

Job Category: IT | Software

Job Position: Engineer (Central Service Functions)

Qualification: BE, BTech

Job Description:

• Excellent in Communication Skills, that is English.
• Basic installation, configuration and support of IT equipment (PC, laptops, printers etc.)
• Work as a team member, providing support to colleagues as and when required.
• Should be flexible and ready to work on Voice supports.
• Engineer should be ready to work in Shift 24 /7.
• Awareness on the hardware and OS.
• Sound knowledge of windows 8 .1 and  windows 7.
• Should have knowledge on the SLA and ticketing system.
• Answer help desk lines.
• Handle Help Desk ticketing system, log the ticket on behalf of end user.
• To take the CSAT survey.
• Follow up on the incidents.
• To prepare the Dashboards needed for Day to Day Operation.
• Should have knowledge of work and excel.
• Dealing with and resolving helpdesk requests e.g. Outlook issues, Operating system issues, printer, Standard softwares, Antivirus.

Job Responsibilities:

• As an Engineer, you are responsible for providing support for troubleshooting requirements in the Engineering, Infrastructure service or Product/Package Implementation space.
• You are expected to apply know-how with minimal or broad supervision and be involved in implementation, integrated testing, debugging and documentation and may be required to work as on-call support or in shifts.

Desired Skills:

• Hardware Modelling, Desktop Support, CSAT.

Mandatory Skills:

• Antivirus

How To Apply: Apply For This Job.

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