Wipro Freshers Recruitment | Service Desk Analyst | Pune
Wipro Freshers Recruitment in Pune For Service Desk Analyst Position. Graduates are eligible to apply for this job. More details regarding Wipro Pune Freshers Job Openings is given below.
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Company Name: Wipro
Job Location: Pune
Job Position: Service Desk Analyst
Experience: Freshers
Qualification: Any Graduation
Job Description:
- Wipro Hiring Freshers as Service Desk Analyst – Pune Location.
- Work Location – Hinjewadi Phase 2, Pune.
- Shifts: Rotational (Cabs will be provided).
Eligibility Criteria:
- Should be a fresher.
- Any Grad can apply (Technical Grads are preferred).
- Should have excellent Communication Skills (English).
- Should have good Technical Knowledge.
- Should be comfortable working from office in Rotational Shift Timings.
Job Responsibilities:
- As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns.
- Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins.
- Identify and escalate tickets requiring urgent attention and action.
- Log all contacts and document all the activities and results accurately and completely within the incident management tool.
- Deal with and resolve helpdesk requests.
- Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner.
- To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles.
How To Apply:
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Registrations are closed